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Michele,
We have just completed a 6 week pilot of OnLine.
Cost:  Because the tutors were not on-campus for the late night tutoring, I hired the most experienced, dependable, and knowledgeable tutors who had fast computer system from which to work.  So, their pay was $12/hour which is higher than their pay for tutoring in learning centers. Our OnLine is 5 nights (SunMTWR) 2 hours each night per subject area.

We used the 'ask' feature during the pilot because at any time in the chat someone in chat could delete current/all the work that the tutors were providing.

Additional cost was for stillis (tablets) used by math and science tutors. Because the OnLine tutors also tutored during the week, they were familiar with the problems/concepts/expected questions and did not require textbooks/manuals. However, there definitely could be circumstances where tutors would unable to respond to questions without reference material. Providing materials could be costly to us because we do not have extras.

I hope that this information helps you.  I would be interested in hearing about your experiences.

Barbara Bekis, Ed. D.
Coordinator, Educational Support Program (ESP)



-----Original Message-----
From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Michele Doney
Sent: Wednesday, December 19, 2007 8:57 AM
To: [log in to unmask]
Subject: Re: on-line tutoring enquiry

Hi Barbara,

Would you mind sharing your responses with me?  We're looking at this as
well.

Thanks!
Michele



Michele Costabile Doney
Coordinator, Math and Science Tutoring
John Jay College of Criminal Justice
646-557-4595    [log in to unmask]
-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Barbara Damour
Sent: Tuesday, December 18, 2007 5:54 PM
To: [log in to unmask]
Subject: on-line tutoring enquiry

Hello,
For those of you who are using an on-line tutor system, what are the cost
implications in the first year you implemented the system?  After the
initial cost of installing the system what were your experiences and the
on-going added costs.  (eg. higher payroll costs due to more tutor hours
because of the accessibility on weekends and evening).   We would like to
continue with the face-to-face tutoring (Monday-Friday 8:30 am - 4:30 pm)
as well and I'm curious how much more I would need in my budget to cover
costs.

Thanks in advance for your input.
Barb


Barbara Damour, Tutor Coordinator
Learning Skills Centre
Mount Royal College
Calgary, Alberta T3E 6K6
403-440-7229
[log in to unmask]



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