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I, too, was just now contacted by a SMARTHINKING sales rep after posting
here today.

Tim
*****************************************
Tim Vick
Director, Academic Resource Centers
Macon State College
100 College Station Drive, L-136
Macon, GA 31206
Phone: 478.471.2057
[log in to unmask]
http://www.maconstate.edu/arc/
*****************************************

-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Golson, Martin
Sent: Tuesday, March 25, 2008 3:14 PM
To: [log in to unmask]
Subject: Re: Online tutoring program usage

Personally, I am not concerned about the CEO being on this listserv. At
least he has the integrity to include his title along with is name so
that we can see that the post is coming from a biased source.

Yes, I have been contacted by a sales rep. from Smarthinking immediately
after one of my postings, but I also realize that by being on the
listserv, Smarthinking is able to see our concerns and improve their
service.

Martin Golson
Instructional Specialist
Austin Peay State University

(931) 221-6553




-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Rhodes, Grace
Sent: Tuesday, March 25, 2008 1:53 PM
To: [log in to unmask]
Subject: Re: Online tutoring program usage

Why does a CEO from Smarthinking "lurk" on this Learning Centers
listserv?  This is bothering me.  Are we just perceived as a big
potential market for making company profits?  Of course, they'll claim
they have students' interests in mind, and maybe they do, but underlying
that, they have a product to sell, and therefore, they have motivation
to influence potential buyers to their perspective.

I like reading about educators' best practices, concerns, suggestions,
and the like.  But I have a hard time reading a comment made by a
company executive to a potential market  and believing that comment
could be objective.  I'm on the writing centers international listserv,
too, and there's regular discussion about online tutoring--both
homegrown and outsourced.  I appreciate hearing others' experiences with
both, and if I want to learn more about any of them, I can go directly
to the source; they don't need to come to me like a vendor calling my
home.

Grace Rhodes
Director, The Writing & Learning Studio
Shoreline Community College

-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of [log in to unmask]
Sent: Tuesday, March 25, 2008 9:37 AM
To: [log in to unmask]
Subject: Re: Online tutoring program usage

Hello List --

While I think it would be inappropriate for me to argue forcefully for
SMARTHINKING's approach, I do want to correct the impression left by the
previous comment. Schools may purchase SMARTHINKING on a per-student
basis or on a per-hour basis. The numbers listed below reflect a
per-student purchase where, for whatever reason, the school did not use
the time they purchased. The school could have chosen a per-hour model
where the school could have only paid for what they used. 

Also, while I'm at it, additional factors that should influence a
decision are the total cost of providing an hour of tutoring
(recruitment, training, benefits, non-use of tutors, technology,
management, etc...) and the impact of service levels on student success
(longer or inconsistent wait times and essay turnaround times).

Sincerely,

Burck Smith
CEO, SMARTHINKING


>From: "Golson, Martin" <[log in to unmask]>
>Date: 2008/03/25 Tue AM 10:58:16 CDT
>To: [log in to unmask]
>Subject: Re: Online tutoring program usage

>When we used Smarthinking, our students primarily used their writing 
>support. Their services only cost us about $2.80 per student per year, 
>but based on utilization we were paying $96 per hour for the actual 
>service provided.
>
>Martin Golson
>Instructional Specialist
>Austin Peay State University
>
>(931) 221-6553
>
>
>
>
>-----Original Message-----
>From: Open Forum for Learning Assistance Professionals 
>[mailto:[log in to unmask]] On Behalf Of Shevawn Eaton
>Sent: Tuesday, March 25, 2008 10:50 AM
>To: [log in to unmask]
>Subject: Online tutoring program usage
>
>While we are on the subject, I have a couple of other questions.
>
> I'm wondering if you all are willing to share how much on-line 
>tutoring is used.  Maybe some contact numbers for the academic year?  
>Do you have an idea of the per capita expense of these?
>
>Also, can you share how much you use them for math or other 
>computational courses?  And what systems you are most satisfied with 
>for that function.
>
>Thanks.
>
>Shevawn Eaton, Ph.D.
>Director, ACCESS/ESP
>Northern Illinois University
>DeKalb, IL 60115
>PH: (815) 753-0581
>www.tutoring.niu.edu
>
>FAX: (815) 753-4115
>
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