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Peter --

Thank you for your quick reply.

We have two such positions here.  The 8 Subject Coordinators are experienced 
content tutors who facilitate subject specific meetings and help us with 
observations in addition to some office responsibilities (like collecting 
and filing their subject area syllabi and creating a calendar so we know 
when exams are coming up and traffic will be heavy).  The dozen or so (it 
changes per semester) Head Tutors are experienced student workers (either 
tutors or clerical support) who man our front desk, making appts with our 
scheduling system, and connecting tutors/tutees when they arrive in the LC 
for their appointment, etc.  We would not be able to survive without the 
help of both of these groups.

I like that you require your MPT's to have CRLA certification. Our program 
is also CRLA certified, but too few of our tutors take advantage of our 
training opportunities (we are playing with online training modules this 
semester and a hybrid training course in addition to our traditional 
training course, but those are ideas for another post).

Part of the problem is communicating with these otherwise stellar employees. 
They do not respond to emails (which according to the contract they sign is 
the primary means of communication).  And having a meeting with all present 
usually means we have to have at least three different meetings and one make 
up meeting for the person who forgot.  Stressing professionalism is 
beginning to stress out some of our professional staff.

We do try to meet weekly as a professional staff, but the meetings are not 
always productive.

Thanks again for your thoughts.  At least we know we are moving in the right 
direction.

Nichole


----- Original Message ----- 
From: "Peter Rutledge" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, September 26, 2008 11:35 AM
Subject: Re: Supervising Student Staff


> Nicole,
>
> One of the things I have taken advantage of here at Bryant is utilizing my 
> students as supervisors.  I am new to the position and admittedly fell 
> into a great situation, but so far this has helped greatly.  I directly 
> supervise 37 student tutors.  I have 5 Master Peer Tutors (MPT's) who 
> assist me in numerous ways.  First of all, there is always one MPT on duty 
> during our evening hours.  I utilize the MPT's in training and 
> observation/evaluation of the tutoring staff, and they are able to take on 
> other projects as needed.  This is a great help in managing the 
> supervision of a large number of students.  Tutors who wish to be MPT's 
> must be CRLA certified, and shown leadership within our program.
>
> As far as managing the communication between professional staff members, 
> we meet weekly and try to keep an open door policy for others.
>
> I hope this helps.
>
> Peter Rutledge M.Ed.
> Assistant Director
> Academic Center for Excellence
> Bryant University
> 401.232.6359
>   Please consider the impact to the environment before printing this 
> email.
>
>
> -----Original Message-----
> From: Open Forum for Learning Assistance Professionals 
> [mailto:[log in to unmask]] On Behalf Of Nichole Bennett-Bealer
> Sent: Friday, September 26, 2008 11:19 AM
> To: [log in to unmask]
> Subject: Supervising Student Staff
>
> Hello listers!
>
> Our Learning Center has three professional staff (director, asst.
> director/writing specialist, and secretary), one graduate assistant, and a
> student staff of over 100 employees.
>
> While we have many positives, we have realized that all three of our
> professional staff members have very different leadership and supervising
> strengths and strategies  --  which sometimes leads to dysfunction and a
> break down of communication.  For a staff of three supervising over 100
> student employees, we need to find a way to make it work.
>
> Our director has asked me to poll you for your best practices in 
> supervising
> large student staffs and maintaining communication among the professional
> staff members.
>
> Sincerely yours,
>
> Nichole
>
> Nichole Bennett-Bealer, PhD
> Assistant Director/Writing Specialist
> Claude J. Clark Learning Center
> SUNY College at Plattsburgh
> 518-564-2265
>
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