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We use a form of WIMBA which is CCCConfer.org - free to California Community
Colleges.  

You can request that sessions be captioned. After the sessions which are not
captioned, we can use Dragon Naturally for captioning.

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Professor Diana Fink
Director Academic Support Services
The PLACe   Room D -106
Miramar College
10440 Black Mountain Road
San Diego, CA   92126
(619) 388-7631
 

-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Julie Luekenga
Sent: Wednesday, October 15, 2008 8:45 AM
To: [log in to unmask]
Subject: Re: WIMBA for Online Tutoring

These kinds of systems are new to me.  Does anyone know the accessibility of
online tutoring for students with disabilities?  If a student is blind, are
they still accessible?  Are they compatible with screen reader programs?
Just curious.

Thanks,

Julie



Julie Luekenga, Director ▪ Learning Assistance Center and Disability Services
▪ Western State College ▪ Gunnison, CO  81230

Taylor 306 ▪ 970.943.7056 ▪ [log in to unmask] http://www.western.edu/lac/

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this information is prohibited.



-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Martin Golson
Sent: Tuesday, October 14, 2008 8:35 AM
To: [log in to unmask]
Subject: Re: WIMBA for Online Tutoring

I have received several requests for more information so I am posting the
highlights of what we are doing at APSU.

1. Reasons for developing our own online tutoring support.
   * Our own tutors are more familiar with the course expectations and
requirements than tutors provided by a contracted service.
   * Increased quality control: We train and supervise the tutors. We also
have the ability to monitor the sessions.
   * Increased work opportunities for our students: The money we are paying
helps our students complete their education.
   * Increased instructional capabilities: I will discuss this in more detail
below.
   * Reduced cost: We are saving $20,000 per year by operating our own
service.

2. Capabilities of our system
   * Asynchronous discussion board
   * Frequently asked questions area
   * Writing Lab (dropbox)
   * Electronic Whiteboard
   * Call-in support (best if used in conjunction with the electronic
whiteboard)

3. Equipment required to set the system up.
   * Computers (we use four desktop systems)
   * Learning Management Software (we use Desire to Learn)
   * WIMBA
   * Tablet input device (highly recommend one for each computer. This makes
using the electronic whiteboard much easier.)
   * Headset and microphone for each computer (allows VOIP for the phone- in
support)
   * Reference texts for the tutors
   * Webcam (not required, but nice feature for showing students how to do
things like use a caculator)
   * Video production software (CS3 or iMovie) (not required unless you
intend to produce podcasts to place in the FAQ section)

4. Development considerations
   * Provide clear site instructions for navigating the site and finding the
needed support. This is the most important thing to spend time on. If
students can't easily find what they want, they will not use the service.
   * Create a course for each department supported in the Learning Management
Software. Otherwise, the site becomes too large for students to quickly find
what they want.
   * Make sure the administrator has permissions granted to enable him/her to
enroll tutors into the courses.

5. Tutor training: Our online tutors are experienced tutors who receive
additional training in the following areas:
   * Using technology
   * Communicating without non-verbal cues.
   * Group management in a digital environment

6. Issues
   * You will need to determine the best way to enroll students into the
system. In the pilot (during summer), we enrolled all of the students into
the tutoring course. Some students complained that this confused them when
they were looking for their online classes. Now we allow the students to
self-enroll into the tutoring courses.
   * Getting the word out to students and faculty. We are still wrestling
with this one. Educating the faculty of the support available is vital to
getting the word to the students.
   * Tutor availability: We do not have 24/7 support. We do support students
deployed with the military and in other locations around the world. We are
still watching utilization closely to try to determine the best times to
schedule tutors.

I hope this is helpful. I must stress that this is a work in progress, but I
am very satisfied with the results so far.

Martin Golson
Instructional Specialist
Austin Peay State universuty
(931) 221-6553



On Thu, 9 Oct 2008 15:45:17 -0400, Martin Golson <[log in to unmask]> wrote:

>Jennifer,
>
>I am glad to see your question. I am presenting on that topic next 
>Tuesday at the Innovative Professor Conference at Austin Peay State 
>University. We use Wimba for our online tutoring and are very satisfied with
the results.
>Please contact me and I can tell you about our program.
>
>Martin Golson
>Instructional Specialist
>Austin Peay State universuty
>(931) 221-6553
>
>
>
>On Thu, 9 Oct 2008 15:38:09 -0400, Jennifer Fasy 
><[log in to unmask]>
>wrote:
>
>>Is anyone familiar with WIMBA as an online tutoring tool? This is the 
>>one at which our college is looking and I don't have even a scrap of 
>>knowlege about it.
>>
>>Thanks for any information.
>>
>>Jennifer Fasy
>>Salt Lake Community College
>>Salt Lake City UT
>>
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