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I agree with John Cleveland's comments.  I think intervention--as
unpleasant as it can be--is justified in this case.  Also, having a
separate conversation with the tutor is good, too.  Students who enter
the Center should also be made aware of unacceptable behavior, maybe via
a tutoring contract.

Mark E. Smith, M.A.
Director of the Tutoring Center
Frostburg State University
151 Pullen Hall
(301)-687-4066
We're on the Web: http://www.frostburg.edu/clife/tutor/index.htm
 

-----Original Message-----
From: Open Forum for Learning Assistance Professionals
[mailto:[log in to unmask]] On Behalf Of Nichole Bennett-Bealer
Sent: Wednesday, February 18, 2009 4:19 PM
To: [log in to unmask]
Subject: Tutor/Tutee Comment

Hello list (apologies for cross-posting to WCenter),

Our Learning Center Director and I are differing in our reaction to a 
student comment.  And we would like your input.

All of our tutees sign a contract that includes a clause on treating
others 
in the Center with respect.

Yesterday, I was sitting in my office with music softly playing on my
PC. 
The afternoon writing walk-in session table was set up directly outside
of 
my office.  Our LC is very open.  Twelve-foot ceilings, but our offices
are 
cubicles with six-foot tall partitions so sound travels easily.  There
are 
no private consultation rooms; all tutoring occurs in the main area at 
tables.  So even though I can clearly hear most of what happens directly

adjacent to my office, and some of what happens in the extended center,
I 
try to respect the sessions and the tutors by not overtly eavesdropping 
(which would be why I often have music playing).

A tutee who knows our policies and signed our contract made a
questionable 
comment loud enough for me to hear (which is not necessarily loud given
my 
previous statements regarding the LC).  He was sitting at the writing 
walk-in table speaking with the walk-in tutor on duty.  As the new
walk-in 
tutor (a female) approached the table, the tutee said "shake that sweet
@ss 
over here."  The tutor did not appear offended or insulted.  In fact,
both 
the male and female tutors and the tutee seemed to have a positive
rapport 
with each other and spent considerable time discussing the tutee's
project. 
I have just meet with the tutor, by chance, and she indicated that the 
walk-in session was fine.  A little overwhelming because the tutee had a
64 
page thesis project, but nothing else was troublesome.

Our director believes that I should have intervened at the moment I
heard 
the comment.  She believes that I should have exited my office,
interrupted 
the exchange between the tutors and tutee, and reminded the tutee that
this 
is an academic setting and such language is not acceptable.  She now
wants 
to call the tutee in to discuss this incident.

While I do not appreciate hearing that comment, I am sure there are many

such comments -- and worse -- that happen in the Learning Center
throughout 
the semester which I do not hear.  My feeling is that if the tutor was
not 
offended, then my offense is something we can talk about in our monthly 
staff meeting, but not something I should interrupt a session to
discuss. 
Plus, I do not want my tutors or our tutees thinking that behind every 
cubicle partition is a supervisor lurking and listening to every 
conversation.

How do others handle the immature or thoughtless comments students can
make 
when they feel too comfortable in the center?

Thanks,

Nichole

Nichole Bennett-Bealer, PhD
Assistant Director/Writing Specialist
Claude J. Clark Learning Center
SUNY College at Plattsburgh
518-564-2265 

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