Best Practices in Learning Support Centers:  Increase Student Retention and Academic Success
Thursday, May 7th - 1:00-3:00 EDT
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No One To Waste: Why Developmental Education is Essential: April 29th
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The following questions will be addressed and explained during the presentation.  

What is a learning support center? 
A campus service consisting of a definable space, furnishings, staff, and budget with a mission to increase student retention and academic success.  The presenter will provide definitions, naming conventions and 1000 reference websites listing the best learning centers in the country.  
Who can it serve?  
All students, instructional faculty, administration, staff, and alumni
How is it administered and staffed? 
By Academic or Student Services
What are some typical programs and services?
·         walk-in for academic assistance
·         referrals from faculty for academic assistance
·         workshops  
·         content tutoring
·         supplemental Instruction
·         invited class presentations
·         orientation for new students and faculty to its programs and services
How is it connected to other campus services and programs?
·         retention committee
·         new student orientation 
·         new faculty orientation
·         academic, career, personal counseling
·         teaching/learning centers
·         campus bookstore
·         campus library
·         minority centers/programs
·         writing, science, math, nursing, and allied learning support programs 
How do LSC demonstrate their accountability?  
Annual reports, using MBO/PM. Quality Measures like benchmarking and best practices.
How do they reach out to campus groups? 
Students, faculty, administration, staff, other stakeholders
What are some problems facing LSC? 
·         recognition as a useful retention service
·         staff recognition as academics who research and publish 
What new challenges are there for LSC? 
Supporting online students with workshops and materials and getting online administrators, designers, and course instructors to integrate learning and study strategies in online courses. 

Participants will learn: 
1. the ideal characteristics of an effective learning support center 
2. the necessary programs and services of an effective learning support center
3. the usefulness of an effective learning support center to the campus community
4. where to find useful resources for future reference
Who Should Attend? 

Deans, Vice Presidents and Directors 
Directors of Learning/Academic Support Centers 
Instructional and Student Services Deans 
Instructors in DevEd courses 
Administrators of DevEd programs 
Non-DevEd program directors looking to retain first-year students 
Administrators and others concerned with retaining first-year students 
Student Success Specialists 
Advisors and Counselors 
Student Support Professionals 
Anyone interested in improving retention rates for underprepared students
Who is the Speaker? 

Frank L Christ was the director of the CSU Long Beach Summer Institutes (1985-1989), the co-director/coordinator of the Arizona Winter Institutes (1991-2003) and has been actively involved with learning assistance for the past 35 years. He was the founder and past coordinator (1972-1990) of the award-winning Learning Assistance Support System at CSU Long Beach. He is the author of  the first computer-based diagnostic and prescriptive study skills survey, six study skills textbooks, and many articles on learning assistance, study skills, and technology as it impacts on teaching and student learning. In recent years, Frank has been involved in on-line course development and teaching as well as presenting workshops on learning support for online student/learners. 
Frank is a past president of the College Reading and Learning Association. His editorial contributions include guest editor and contributor to the Jossey-Bass New Directions for Learning Assistance series (1981), founding columnist (1981-87) of the Journal of Developmental Education "Techtalk" Series, co-editor of Starting up a Learning Assistance Center: Conversations With CRLA Members Who Have Been There and Done That (2000), co-author of 100 Things Every Online Student Ought To Know. (2003), and of Online Student Skills and Strategies Handbook (2006).  In addition, Frank is a Founding Fellow (2000) of ACDEA. 

Valerie Kisiel
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Innovative Educators


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