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At our Student Learning Center, we employ two work-study students.  Since we do testing, tutoring, workshops, and SLA, there are a number of tasks that the work-study students assist with, but they are mostly clerical tasks.  Since the work-study students are current students, we do not allow them to proctor exams.  In addition, we do not allow them to work at our front desk, where our tests are stored, just as a way to further protect the work study and the department. 

Eventually, we are moving our testing office to another location in our building, and having a separate "reception desk" for the other services in the SLC.  When that happens, we will have the work-study students cover the reception desk, where they will answer the phones and take tutoring appointments and register students for workshops.  This way, our work study students get some customer service experience, but are not working directly with the testers and test materials. 

Heather Sherman 



----- Original Message -----
From: "Pam Fisher" <[log in to unmask]>
To: [log in to unmask]
Sent: Wednesday, June 17, 2009 9:26:54 AM GMT -05:00 US/Canada Eastern
Subject: Work study students, graduate interns and assistants

Good morning,
I am interested in learning of other offices' experiences and use of work study
students, interns, and/or graduate assistants.  In my office, I focus a
majority of my time and energy on testing accommodations (requesting,
obtaining, preparing, administering, proctoring, and returning exams) because
this service is most requested by our students.  Because there are so many
tests administered day to day, it becomes difficult to schedule "quality time"
with the students, hold workshops, study groups, etc.  I am hoping to find a
balance between testing and individual student appointments.

While the ideal would be to add another staff to handle testing, this won't
happen any time soon.  For the first time this past year, my office had a work
study student and this helped some.  I did not have him proctoring exams
because I wanted to avoid upsetting faculty.  I have learned from the listserv
that many offices have work study students act as proctors.  Has this worked
out well?  Do faculty respond well to this?

Another possibility I am considering is having an intern or graduate assistant. 
Has any other office had such an experience?  Does anyone have any kind of job
description for such assistants?

Thanks in advance for any feedback you have to offer.



Pam Fisher, Learning Specialist
Accessibility Services Office
Adirondack Community College
108 Warren Hall
640 Bay Road
Queensbury, NY 12804
(518) 743-2307
Fax: (518) 832-7709





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-- 
Heather Sherman 
Franklin University 
Student Learning Center 
Academic Support Coordinator
[log in to unmask]
614-947-6811
1-866-341-6206

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