Social Media, ECM & SharePoint

Networking Breakfast and Presentation

Wednesday, November 18, 2009

The National Club, Toronto


Case Study: How ING Leveraged Social Computing and ECM to Improve
Customer Delivery and Reduce Costs

Ask the average customer what they value most when it comes to banking
online, convenience would most likely top the list.   Since 1997, ING
Direct Canada has been catering to more than 1.6 million customers who
prefer to bank directly by Internet or phone 24 hours a day, seven days
a week. Not content to rest on its laurels as a leading direct savings
bank, ING Direct is always looking to grow its client base and enhance
its competitive edge in the industry. Within 8 weeks, ING delivered an
entire Intranet branded as Orange Grove (The OG) and Orange Spark
innovation center projects on Microsoft SharePoint Server.  Learn how
ING leveraged a combination of informal communication like Twitter and
formal information management to improve customer engagement AND
corporate compliance. Presenter: TBA


The Balancing Act of Social Media and ECM with SharePoint 2010
IM managers are continually working to streamline processes associated
with line-of-business applications and centralized document management.
As the cost and complexity associated with managing records increases,
many organizations also struggle with user adoption.  Emerging trends
like social media present many new opportunities. What are the
implications to traditional ECM and RM? Rather than treating
collaboration, information capture, discovery and retention as isolated
challenges, learn how to encompass the whole continuum of information
management through a single, strategic approach. Be among the first to
experience SharePoint 2010!  Learn how SharePoint Server 2010 can help
you cut costs, gain greater business insight, and rapidly respond to
your specific needs. Join us as we explore the future of business
productivity.  Presenter: Madhu Vajey, Specialist - Business
Productivity Solutions, Microsoft Canada


Special thanks to our sponsor
Microsoft Canada




Wednesday, November 18th 2009

8:00 - 8:30 a.m.     Registration & Breakfast

8:30 - 10:30 a.m.   Program


Cost: $29 Members/$39 Non-Members plus GST (includes speakers,
continental breakfast)

Early discount of $5 when register by November 6th.


The National Club

303 Bay Street (on the East side, between King and Adelaide Streets) 


Online Registration: <>


Contact: Winnie Tsang, Chapter President

[log in to unmask]

416-348-0311 x4023


DRESS CODE: The National Club requires business casual dress.. No jeans,
runners, shorts or logo golf shirts are allowed.



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