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<< I am looking for any resources you are aware of that
> address this, whether from a theoretical/principles-based approach or
> through the use of case studies. >>


Hi Jesse,

Published in 2010, the NYS Archives provides a different approach to 
providing guidance than some of the other publications.  I do refer to this 
one in my presentations: 
http://www.archives.nysed.gov/a/records/mr_social_media.shtml

Pat

________________________________________
Patricia C. Franks, Ph.D., CRM
MARA Program Coordinator
School of Library & Information Science
San Jose State University
 

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