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Julianne,
I think one of the biggest issues with technology is that we assume people know how to use the basic tools they use every day when most of us are self-taught. I think students (and faculty/staff!) could be much more successful if we put some effort towards making sure they know how to effectively and most efficiently use tools like Word, email, Excel, Powerpoint, Google Docs, etc. I'm not sure where in the K-12 curriculum kids today are learning to really use these tools well, but I am seeing a lot of college students who don't know some of the basics - which can make writing a paper, doing calculations, preparing a presentation, etc. much harder and more time consuming.

Hope this helps,
Sam

Ms. Sam Grabelle, MSW
Bryant University
1150 Douglas Pike
Smithfield, RI 02917
(401) 232-6039
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Teaching and Learning Projects Administrator - Center for Teaching and Learning
Writing Specialist - Academic Center for Excellence
Foundations for Learning Instructor
________________________________________
From: Open Forum for Learning Assistance Professionals [[log in to unmask]] On Behalf Of Messia, Julianne [[log in to unmask]]
Sent: Wednesday, August 24, 2011 4:19 PM
To: [log in to unmask]
Subject: Technology-based Learning Support Services

All,
I've recently been tasked with coming up with new initiatives for improving our campus' academic support by using "technology-based learning support services."  I am fairly certain this doesn't mean having outside tutors work with our students online, but it could potentially mean having our own internal tutors work online for our students.  It could also mean a variety of other things - like online workshops, instant messaging, learning analytics, etc.  I'm sure I'm not even scratching the surface.  Does anyone have any creative insight into how I would go about addressing this?  Do you have any software that has helped you grow your assistance program to include an online presence?  As always I appreciate your help!

Julianne
Julianne Messia, M.S.
Director of Academic Learning Services
Division of Innovating Learning and Academic Support Services
Albany College of Pharmacy and Health Sciences
106 New Scotland Avenue
Albany, NY 12208
Office: Library Building 303 B *New Location*
Phone: 518.694.7147
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