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Julianne, I think one of the biggest issues with technology is that we assume people know how to use the basic tools they use every day when most of us are self-taught. I think students (and faculty/staff!) could be much more successful if we put some effort towards making sure they know how to effectively and most efficiently use tools like Word, email, Excel, Powerpoint, Google Docs, etc. I'm not sure where in the K-12 curriculum kids today are learning to really use these tools well, but I am seeing a lot of college students who don't know some of the basics - which can make writing a paper, doing calculations, preparing a presentation, etc. much harder and more time consuming. Hope this helps, Sam Ms. Sam Grabelle, MSW Bryant University 1150 Douglas Pike Smithfield, RI 02917 (401) 232-6039 [log in to unmask] Teaching and Learning Projects Administrator - Center for Teaching and Learning Writing Specialist - Academic Center for Excellence Foundations for Learning Instructor ________________________________________ From: Open Forum for Learning Assistance Professionals [[log in to unmask]] On Behalf Of Messia, Julianne [[log in to unmask]] Sent: Wednesday, August 24, 2011 4:19 PM To: [log in to unmask] Subject: Technology-based Learning Support Services All, I've recently been tasked with coming up with new initiatives for improving our campus' academic support by using "technology-based learning support services." I am fairly certain this doesn't mean having outside tutors work with our students online, but it could potentially mean having our own internal tutors work online for our students. It could also mean a variety of other things - like online workshops, instant messaging, learning analytics, etc. I'm sure I'm not even scratching the surface. Does anyone have any creative insight into how I would go about addressing this? Do you have any software that has helped you grow your assistance program to include an online presence? As always I appreciate your help! Julianne Julianne Messia, M.S. Director of Academic Learning Services Division of Innovating Learning and Academic Support Services Albany College of Pharmacy and Health Sciences 106 New Scotland Avenue Albany, NY 12208 Office: Library Building 303 B *New Location* Phone: 518.694.7147 ------------------------------------------ [log in to unmask] [log in to unmask] ------------------------------------------ þ Save a tree by saving this message electronically. ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask] ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask]