*****  To join INSNA, visit  *****

Hi all,

I would like to share a paper (for your comments and feedback) 'Resolving
an Attrition Crisis with Enterprise Social Network Analysis: A Case Study',
presented at the International Conference on Innovation for Operational
Excellence at Mittal Institute of Business Management, Mumbai in Oct 2011.
This is the link to the full paper: Case Study - Resolving an Attrition
Crisis with Enterprise Social Network

A ten year old Information Technology SME was facing an attrition crisis.
Regular approaches to stem attrition had proven ineffective. This case
study illustrates how an Enterprise Social Network Analysis framework was
used to analyse the attrition problem. The framework combined network
centrality metrics relevant to attrition-specific information flows and Net
Promoter Score as a measure of an employee’s satisfaction. The framework
was used to identify key opinion leaders in the enterprise and the nature
of their influence. Based on insights derived, a retention and morale
improvement action plan was implemented and the attrition problem was
quickly and successfully resolved.

I look forward to your comments and feedback on the same - and thoughts on
any other approach or  specific (or more advanced) analysis that might have
proven fruitful in this context. I do have the raw data to analyze afresh
using any different model that you might suggest.

Thanks and warm regards,


SOCNET is a service of INSNA, the professional association for social
network researchers ( To unsubscribe, send
an email message to [log in to unmask] containing the line
UNSUBSCRIBE SOCNET in the body of the message.