Following on Thom's post, you might find this helpful as well...

It's our "Records Management Best Practices Guide" and it 
spotlights "Accountability" as one of the 7 key steps to establishing a 
comprehensive and compliant program; more specifically, it calls for awareness 
of records and information at every level with senior-level support to help 
ensure buy-in and program success.

To wit: "Establish an enterprise-wide RIM program Steering Committee 
consisting of eight to ten people, composed of a designated records manager 
and representation from legal, IT, compliance, tax, human resources, risk 
management and key business units to be responsible for oversight of the RIM 
program, high-level management and strategic insight."

You can read the whole (free) guide here:

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