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Sounds, fantastic Leonard.
Keep up the great work,
Nic
__________________________________
Dominic (Nic) J. Voge
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On Jan 8, 2014, at 4:52 PM, Geddes, Leonard G. wrote:

> Melissa and any others who are interested,
>
> I have attached part of a report that I sent up to the "powers  that  
> be" about the influence our services are having on the bottom line  
> -- retention. In the past, we communicated how we were affecting  
> academic performance.  However, when it seemed like reporting how  
> students were improving academically was not generating the traction  
> that we thought it deserved, I decided to speak the administration's  
> language by adding a retention element to the report.  In short, we  
> compared the re-enrollment rates of students using our services to  
> general student retention, athletic teams, etc.  Our numbers  
> rocked!  (I've attached an abbreviated report since I don't think  
> the administration would like us to share financial info publically.)
>
> In the actual report, we put figures to the report by factoring in  
> the "real" revenue that is generated per student. For example,  
> hypothetically, if the overall retention rate was 70%, but our  
> numbers were 86%, then we showed numerically how much revenue 16%  
> more students added to the bottom line, thus showing that we are  
> revenue generating.
>
> As a result of changing to reporting this way, our reports have been  
> going all the way up the chain to the Board.  Recently, they  
> specifically referenced our center and services in the new strategic  
> plan!  We are now preparing for a significant budget increase as  
> well -- yay!
>
> I hope this is useful.
>
> Leonard Geddes
> Associate Dean of Co-Curricular Programs
> Director of the Learning Commons
> Division of Student Life
> Lenoir-Rhyne University
> www.lr.edu
> [log in to unmask]
> (828) 328-7024
> (828) 328-7702 (fax)
>
> The LearnWell Projects Blog: http://www.thelearnwellprojects.com/thewell/
>
>
> -----Original Message-----
> From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask] 
> ] On Behalf Of Thomas, Melissa M
> Sent: Friday, January 03, 2014 11:28 AM
> To: [log in to unmask]
> Subject: ROI on Academic Support Services?
>
> Hi everyone!
>
> Someone at the NCLCA conference in Charleston this fall mentioned  
> that their office had done an ROI on the cost of their services and  
> what it saved the college in lost revenue, etc... I thought I got  
> the business card of that person but I did not...
>
> If you have done something like this can you please contact me? Our  
> Provost is very interested in looking at something like this...
>
> Sincerely,
> Melissa
>
> Melissa Thomas, J.D.
> Director, Center for Student Learning
> College of Charleston
> (843)953-8178
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>
>
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