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I have a question actually, Dennis. Your calculations seem to be based on the assumption that the 10% of students who will persist to graduation because of SI, would have dropped out *immediately* if they were not in SI. So, I guess in fact I have two questions: (1) is this a correct reading of your calculation, and (2) if so, do you think that is a justified reading of the 10% figure?

Thanks,

Jered Wasburn-Moses
Math Center Coordinator
Success Skills Coordinator
Learning Assistance Programs
Northern Kentucky University
http://lap.nku.edu
University Center 170F
(859) 572-5779


-----Original Message-----
From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Dennis Congos
Sent: Friday, January 03, 2014 4:24 PM
To: [log in to unmask]
Subject: Re: ROI on Academic Support Services?

Thanks, Sara. If anyone has questions, please ask. I can supply a copy of the article if anyone wishes.

Dennis

Dennis Congos
120 Beech Street
Oviedo, FL 32765
407-359-4317
[log in to unmask]

Learning Skills Specialist semi-retired

"Starting Out In College" Editor, Dennis H. Congos, MSEd. McGraw Hill. ISBN# 978-0-07-662408-9.
"Starting Out in Community College" Editor, Dennis H. Congos, MSEd. McGraw Hill. ISBN# 978-0-07-660765-5

________________________________________
From: Open Forum for Learning Assistance Professionals [[log in to unmask]] on behalf of Sara Weertz [[log in to unmask]]
Sent: Friday, January 03, 2014 4:16 PM
To: [log in to unmask]
Subject: Re: ROI on Academic Support Services?

Hi Mel,



It could have been Dennis Cognos (Univ of Central Florida). He wrote a piece for the Journal of College Student Retention: Research, Theory & Practice (2001/2001) entitled "How Supplemental Instruction (SI) Generates Revenue for Colleges and Universities" which includes an extensive ROI table similar to Estelle Young's. You can modify Dennis' work to fit tutoring and even mentoring.



I've attached Dennis' paper because I think lays a good foundation for ROI with academic support programs; however, a true return on investment would also include data on the amount of money spent or the expenses that go into running an academic support program. A true ROI is not just what you expect to save.



Attached is an ROI worksheet from The Center for Effective Performance (Atlanta, GA). Google ROI worksheets and you find a ton of information on this function as well as advice on how to modify the worksheet to your business.



sal



Sara Weertz, M.Ed.
Executive Director, First Year Experience ASU Station #10915 Angelo State University San Angelo, TX 76909
(325) 942-2595
[log in to unmask]

CRLA President-Elect 2013-2014
www.crla.net<http://www.crla.net>





-----Original Message-----
From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Thomas, Melissa M
Sent: Friday, January 03, 2014 10:28 AM
To: [log in to unmask]
Subject: ROI on Academic Support Services?



Hi everyone!



Someone at the NCLCA conference in Charleston this fall mentioned that their office had done an ROI on the cost of their services and what it saved the college in lost revenue, etc... I thought I got the business card of that person but I did not...



If you have done something like this can you please contact me? Our Provost is very interested in looking at something like this...



Sincerely,

Melissa



Melissa Thomas, J.D.

Director, Center for Student Learning

College of Charleston

(843)953-8178

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CRLA Past President 2013-2014

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