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Estelle,

Thank you for the integrity you bring to your ROI. You are the first person I have seen who acknowledges the additional costs associated with the students retained. Always before, people act like the revenue generated is purely extra money for the institution.


Martin Golson
Director, Academic Support Center
Austin Peay State University

(931) 221-6553



-----Original Message-----
From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Estelle Young
Sent: Friday, January 03, 2014 2:23 PM
To: [log in to unmask]
Subject: Re: ROI on Academic Support Services?

Sample ROI and assumptions are attached.


On Fri, Jan 3, 2014 at 11:28 AM, Thomas, Melissa M <[log in to unmask]>wrote:

> Hi everyone!
>
> Someone at the NCLCA conference in Charleston this fall mentioned that 
> their office had done an ROI on the cost of their services and what it 
> saved the college in lost revenue, etc... I thought I got the business 
> card of that person but I did not...
>
> If you have done something like this can you please contact me? Our 
> Provost is very interested in looking at something like this...
>
> Sincerely,
> Melissa
>
> Melissa Thomas, J.D.
> Director, Center for Student Learning
> College of Charleston
> (843)953-8178
> Like us on Facebook: http://www.facebook.com/cofccsl 
> http://csl.cofc.edu<http://csl.cofc.edu/>
>
> CRLA Past President 2013-2014
> www.crla.net<http://www.crla.net/>
>
> Stampin' Up! Independent Demonstrator
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> http://www.stampinbythesea.stampinup.net/>
>
>
>
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