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City, county and state governments are under increasing pressure to improve
their electronic records management capabilities. Besides producing e-mails
and other documents under legislation such as the federal Freedom of
Information Act <http://www.foia.gov> (FOIA) and state open public records
laws, they must be prepared to respond to e-discovery requests if their
organization is involved in litigation. A typical e-discovery project
includes several steps, from document identification and collection to
legal hold, review and production.

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