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Exactly, they are adults living in the "real world" - as such, not showing up for appointments, not managing your own time, wasting others' time, being irresponsible - has consequences. If a student is serious about learning course content - he/she takes academic support appointments seriously.

Not showing up for work, missing appointments, punctuality problems,  have consequences in the "real world." Even doctors and other professionals in the "real world" charge fees for "no-shows"...

As I see it, the fact that they are still "students" who are not living in the "real world" is the only excuse they have for behaving in a manner that is unacceptable in most "real world" situations.

The fact that students are in school to learn course content does not exempt them from common courtesy and respect for others - which is a primary complaint of many employers about recent graduates and new hires.

> -----Original Message-----
> From: Open Forum for Learning Assistance Professionals [mailto:LRNASST-
> [log in to unmask]] On Behalf Of Dan Callihan
> Sent: Friday, April 24, 2015 3:54 PM
> To: [log in to unmask]
> Subject: Re: Tutor appointments
> 
> There is definitely a diversity of points of view here. In my view, the purpose of
> tutoring is to teach students the content material of the classes they are enrolled in
> rather than teaching them a life lesson about keeping appointments by denying
> them further appointments.  College students (18 and over) are adults who are
> living in the real world and are going to college as well, in my view.
> 
> On Thu, Apr 23, 2015 at 4:32 PM, Connerly, Christine <[log in to unmask]
> > wrote:
> 
> > Our tutors are also unionized, and their contract says we must pay
> > them for the entire scheduled session if the student does not show up.
> > They are currently paid $11.50 an hour and that will go to $12 an hour
> > next fall based on their union contract with the CSU system. The CSU
> > administration has not provided any additional funding to help cover
> > the costs of their raise.
> >
> > We have a list of Tutor Prep Time options they can work on (see attached).
> > The first item is contact the student who did not show up after 15 minutes.
> > If students do not cancel tutoring before 8:00 am the day of their
> > appointment and do not show up, they get a "no show." Once they have
> > two no shows, they are removed from the appointment slot, but told
> > they can contact me if they want to continue to be tutored. My email
> > and phone number are included in the email that goes to them. If a
> > student asks to be put back in the appointment, I put them back in.
> > They just have to show the minimal effort it takes to email or call me
> > to let me know to show that they care enough to follow up. Only a
> > handful of those removed from appointments for no shows bother to
> > follow up. Since we are required to pay the tutor whether or not the
> > student shows up, there need to be some consequences for no shows.
> > They get an automatically generated email every time they get a no
> > show and they can respond to that email to let us know if there were
> > extenuating circumstances. If they respond to the email, I clear up the no show in
> our system.
> >
> >
> >
> >
> > Christine Connerly
> > Student Learning Center Coordinator
> > California State University, Chico
> > SSC 340, 530-898-6839
> >
> > “For fast-acting relief, try slowing down.”
> > ~Lily Tomlin
> >
> >
> > -----Original Message-----
> > From: Open Forum for Learning Assistance Professionals [mailto:
> > [log in to unmask]] On Behalf Of Coe, Geselle
> > Sent: Thursday, April 23, 2015 1:08 PM
> > To: [log in to unmask]
> > Subject: Re: Tutor appointments
> >
> > Your tutors are unionized? May I ask how much they earn per hour? Thanks.
> >
> > Geselle
> >
> > Geselle Coe
> >
> > Learning Center Coordinator
> >
> >
> >
> > Pima Community College
> >
> > Downtown Campus
> >
> > 1255 North Stone Avenue
> >
> > Tucson, AZ  85709-3077
> >
> > Tel: 520-206-7311
> >
> > Fax: 520-206-7044
> >
> > E-mail: [log in to unmask]
> >
> >
> >
> > On Thu, Apr 23, 2015 at 11:10 AM, Samuel W Raskin
> > <[log in to unmask]>
> > wrote:
> >
> > > Our tutors are unionized.  The contract states that they must be
> > > paid for any scheduled session.  If a tutee does not show up within
> > > 15 minutes, the tutor may either claim 0.25 hours and leave, or
> > > complete a self paced tutor training/reflection and claim 1 hour.
> > >
> > > Our tutees are sponsored by external programs such as the Athletic
> > > Department or TRiO.  These programs pay the tutors' wages.  They
> > > have all asked us to 'drop' tutees from tutoring for the remainder
> > > of the quarter if the tutee has 2 unexcused absences.  (Generally
> > > absences caused by documented medical issues, family emergencies,
> > > travel to competition/competition are excused).  If a tutee is
> > > 'dropped', they may apply to be reinstated.  We generally reinstate
> > > any tutee who applies to be reinstated.
> > >
> > > Sam
> > > --
> > > Samuel Raskin, M.S.
> > > Tutoring Coordinator
> > > Student Academic Success Center
> > > 2264 Dutton Hall
> > > UC Davis
> > > 1 Shields Ave.
> > > Davis, CA 95616
> > > (530) 754-8385
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Open Forum for Learning Assistance Professionals [mailto:
> > > [log in to unmask]] On Behalf Of Rachel E. Lieberman
> > > Sent: Thursday, April 23, 2015 10:44 AM
> > > To: [log in to unmask]
> > > Subject: Re: Tutor appointments
> > >
> > > I agree Marsha. I'm sure we all want to do what's best for our
> > > students, but we also need to treat them like adults.
> > >
> > > -----Original Message-----
> > > From: Open Forum for Learning Assistance Professionals [mailto:
> > > [log in to unmask]] On Behalf Of Marsha M Urban
> > > Sent: Thursday, April 23, 2015 1:28 PM
> > > To: [log in to unmask]
> > > Subject: Re: Tutor appointments
> > >
> > > We pay our tutors if the student doesnıt show up. When appointments
> > > were free, we blocked students from making appointments after two
> > > no-shows. We do have the walk-in labs, so they could get help there.
> > > Because of budgetary constraints, weıre charging $10 an appointment
> > > now. If they miss an appointment, the student has lost $10, and the
> > > tutor gets paid. I am a big proponent of preparing students for the
> > > real world. If they no-show off-campus there are consequences. They
> > > need
> > to learn that now.
> > >
> > > Best,
> > > Marsha
> > >
> > > Dr. Marsha Urban
> > > Director, Tutoring Center, MS 078
> > > 101N Thompson Building
> > > University of Nevada, Reno
> > > Reno, NV 89557
> > > (775)784-6801 (office)
> > > (775)682-5983 (voicemail)
> > > (775)784-4277 (fax)
> > >
> > >
> > >
> > >
> > >
> > > On 4/23/15, 9:36 AM, "Dan Callihan" <[log in to unmask]> wrote:
> > >
> > > >Thanks, Marti Alger,
> > > >
> > > >Frankly, I am surprised at the number of folks saying that the
> > > >student is banned and the tutor is not paid.  Maybe it's easier for
> > > >those schools to enroll new students and hire and train new tutors
> > > >than it is at the schools I have worked for.
> > > >
> > > >Thanks, again,
> > > >~Dan
> > > >
> > > >On Thu, Apr 23, 2015 at 11:15 AM, Marti Alger <[log in to unmask]>
> > wrote:
> > > >
> > > >> Nicely stated Dan. I agree with you. The more a student needs us,
> > > >>the more  likely he or she is  to have trouble coming.
> > > >>
> > > >> -----Original Message-----
> > > >> From: Open Forum for Learning Assistance Professionals [mailto:
> > > >> [log in to unmask]] On Behalf Of Dan Callihan
> > > >> Sent: Thursday, April 23, 2015 7:34 AM
> > > >> To: [log in to unmask]
> > > >> Subject: Re: Tutor appointments
> > > >>
> > > >> Hi!
> > > >>
> > > >> I have been a professional tutor, a trainer of tutors and a
> > > >>supervisor of  tutors for many years.  The tutor should definitely
> > > >>get paid, even if it's  a "no show".
> > > >>
> > > >> I suggest that each "no show" client be contacted.  Encourage
> > > >>them to cancel the appointment if they can't make it and then* ask
> > > >>them to make a  new appointment*. Remember that the purpose of
> > > >>tutoring is to help students  who need it. Often it is not easy
> > > >>for them to get the help they need.
> > > >>They
> > > >> may feel embarrassed, intimidated, unworthy, or anxious.  The "no
> > show"
> > > >> client should not be punished in any way. Instead, reach out to
> > > >>them and  encourage them to get the help they need.  Do not charge
> > > >>them for missed  appointments.
> > > >>
> > > >> ~Dan Callihan
> > > >> [log in to unmask]
> > > >>
> > > >>
> > > >>
> > > >> On Wed, Apr 22, 2015 at 2:36 PM, Stephanie Westine
> > > >> <[log in to unmask]>
> > > >> wrote:
> > > >>
> > > >> > Hello All,
> > > >> > I wanted to find out from the community what other offices are
> > > >> > doing when a student makes a tutoring appointment and then does
> > > >> > not show up for the appointment.  Does your tutor still get paid?
> > > >> > Are you charging the student for missing the appointment?  If
> > > >> > so, is it a flat fee or based on what you're paying the tutor?
> > > >> > Or do you have a "3 strikes you're out" policy (if you no show
> > > >> > three times in the semester you can no longer make appointments)?
> > > >> >
> > > >> > In addition, I'm interested in ways you've tried to encourage
> > > >> > students to attend or at the very least cancel the appointment
> > > >> > instead of being a "no show."  Our system will email and text
> > > >> > students the morning of and one hour before the appointment,
> > > >> > but it seems we could benefit
> > > >>from
> > > >> other ideas.
> > > >> >
> > > >> > Thank you,
> > > >> > Stephanie
> > > >> >
> > > >> > --
> > > >> > Stephanie Westine
> > > >> > Associate Director
> > > >> > Center for Academic Success
> > > >> > University of West Georgia
> > > >> > 200 UCC
> > > >> > 678-839-0667
> > > >> > [log in to unmask]
> > > >> >
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> > > >>
> > > >>
> > > >>
> > > >> --
> > > >> Dan Callihan
> > > >> Director of Academic Center for Excellence Room #132, Wallerstedt
> > > >>Learning  Center Bethany College Lindsborg, Kansas 67456
> > > >> 785.227.3380 Ext. 8456
> > > >> [log in to unmask]
> > > >> *"No matter how diligent or persistent you have been, there is
> > > >>not one of  us who made this journey toward success by ourselves"
> > > >>~Oprah
> > > >>Winfrey*
> > > >>
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> > > >
> > > >
> > > >--
> > > >Dan Callihan
> > > >Director of Academic Center for Excellence Room #132, Wallerstedt
> > > >Learning Center Bethany College Lindsborg, Kansas 67456
> > > >785.227.3380 Ext. 8456
> > > >[log in to unmask]
> > > >*"No matter how diligent or persistent you have been, there is not
> > > >one of us who made this journey toward success by ourselves"
> > > >~Oprah
> > > >Winfrey*
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> 
> 
> --
> Dan Callihan
> Director of Academic Center for Excellence Room #132, Wallerstedt Learning
> Center Bethany College Lindsborg, Kansas 67456
> 785.227.3380 Ext. 8456
> [log in to unmask]
> *"No matter how diligent or persistent you have been, there is not one of us who
> made this journey toward success by ourselves"  ~Oprah Winfrey*
> 
> CONFIDENTIALITY NOTICE: This email message and any attachments are for the
> sole use of the intended recipient(s) and may contain proprietary, confidential,
> trade secret or privileged information.  Any unauthorized review use, disclosure or
> distribution is prohibited and may be a violation of law.  If you are not the intended
> recipient or a person responsible for delivering this message to an intended
> recipient, please contact the sender by reply email and destroy all copies of the
> original message.
> 
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