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This is a issue for us as well at UK. We look a cum GPA based on number of visits compared to non service users and graduation.  You might factor test scores for first year students. 

Best regards,

T. Simpson

> On Oct 12, 2015, at 10:08 PM, Shreckengost, Jennifer <[log in to unmask]> wrote:
> 
> Our administration has repeatedly asked us the question, how do we know if
> our tutoring services are working? In other words, proving what works to
> senior administration.
> 
> This is always a challenge as we know we cannot relate grades to the
> success of the center because there's not an accurate correlation there.
> 
> However, they want more than just indirect measurements (survey feedback).
> 
> Any thoughts on this? What do other centers use? What is the industry
> standard used for this?
> 
> 
> *Jennifer Shreckengost, EdS*
> *Dean - Curriculum and Instruction*
> 
> 
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