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I've written to Amber off the list but we just became a Starfish institution last year (we launched Fall 2015). I was thoroughly impressed by their implementation process. Our facilitator was superb. I echo Becky's suggestion that a team made up of both users and IT folks participate in demos of any products and that you ask any company to give you names and contact info of colleagues at institutions similar to yours to speak with before committing as our doing that helped out team tighten up our expectations/goals and understand what we were undertaking. In addition, it is crucial that the implementation team members commit a significant amount of regular (weekly) time to devote to the project. I found (as one of the "functional" leads) that I needed to budget not just for the bi-weekly meetings with our larger team but regular (weekly) times to review the documentation and do the "homework" in our test environment to prepare for those larger meetings. Good luck in your search! Jennifer Jennifer W. Cannady ([log in to unmask]) Assistant Dean of the College/Director, Academic Advising Agnes Scott College 141 E. College Avenue Buttrick Hall Room 104B Decatur, GA 30030 404 471-6284 404 471-6083 (Fax) CONFIDENTIALITY NOTICE: *This communication may contain confidential and privileged information that is for the sole use of the intended recipient. Any viewing, copying or distribution of this message by unintended recipients is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the message, and please delete the message from your computer*. On Thu, Mar 3, 2016 at 11:05 AM, Becky L Varian <[log in to unmask]> wrote: > Hello Amber, > At Youngstown State University, we use the Starfish Early-Alert system. > We've been with them for 4 years and their customer service is excellent. > The Center for Student Progress (learning center) which is under Academic > Affairs (as of 2015) manages the system and the outreach to students. One > thing to consider while shopping for programs is integration with other > systems your university uses and make sure to involve your IT department in > the decision making process. > > > > -----Original Message----- > From: Open Forum for Learning Assistance Professionals [mailto: > [log in to unmask]] On Behalf Of Amber Wheeler > Sent: Wednesday, March 2, 2016 2:49 PM > To: [log in to unmask] > Subject: Early Alert Program > > Good afternoon colleagues, > > My institution is shopping for an early alert system. There are multiple > products on the market, but I hope to reach out to those experienced in > running an early alert system to determine the following: > > > * Do you have preferred program/software? > > * Who manages your early alert system and delegates the alerts > (i.e., Academic Support, Academic Affairs, Student Success, etc.)? > > * In shopping for this program, there are many factors we must > consider. In your experience, what factors need to be considered? I want to > ensure that when we go through the selection process, we are not > overlooking vital components for our institutional needs. > > Thank you for your input. > > Sincerely, > Amber > > Amber Joy Wheeler, M.Ed. > Academic Support Director > [cid:[log in to unmask]]South Georgia State College Powell > Hall, Room 212 > 100 W. College Park Drive > Douglas, GA 31533 > (912) 260-4415 > http://www.sgsc.edu/current-students/academicsupportcenter.cms > > Electronic Privacy Notice: This e-mail, and any attachments, contains > information that is, or may be, covered by the electronic communications > privacy laws, and is also confidential and proprietary in nature. If you > are not the intended recipient, please be advised that you are legally > prohibited from retaining,using,copying,distributing,or otherwise > disclosing this information in any manner. Instead,please reply to the > sender that you have received this communication in error,and then > immediately delete it. 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