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Hi Alan. We oscillate between 9.5% and 14%, depending on whether it is writing assistance or help with other topics. Spring seems to be worse than the fall, at least at this point. As we are on this, any tips from anybody on how to correct this behavior? We have a two-no-shows policy: after 2 no-shows the student will not be able to access the scheduler and will have to meet with a staff member to discuss their reason. If anybody as a better method, please let me know. I had thought of positive reinforcement and instituting an end-of-semester raffle, with a very nice prize, with the provision that the student drawn does not have any no-shows. Ira Hear my name_ Pronouns : She, Her, Hers ____________________________ Learning Resources Coordinator Academic Support and Access Center American University Mary Graydon Center 243 Washington, DC 20016-8027 202-885-3365 www.american.edu/asac Please note, I usually read emails during regular business hours. Generally, I will respond within 24 hours, or sooner. If you have a matter that needs immediate attention, please indicate that in your email or contact the front desk . From: Alan Constant <[log in to unmask]> To: [log in to unmask], Date: 03/07/2016 02:06 PM Subject: Appointment tutoring Sent by: Open Forum for Learning Assistance Professionals <[log in to unmask]> Our no-show rate is 12% and we are wondering how we compare to other programs. Thanks in advance for sharing. Alan Constant Director, Student Success Center LIB 151A The University of Alabama in Huntsville 256.824.3142 www.uah.edu/ssc ?It is not teaching that causes learning. Attempts by the learner to perform cause learning, dependent upon the quality of feedback and opportunities to use it.? ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask] ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask]