Hello Annette, 

The visit data for our institutions is identical and the structure of our services is exactly the same. Although, I wish we had 100 tutors :-), because we have around 40. With that said, if you are willing to talk, I would love to ask how you got to 100 tutors.

We have had similar challenges with problem focused students and a lack of preparation. Here are a few things we do including signage solutions: 





 
 
 
 
-Don't forget to learn.

William G. Hardaway 
Academic Support Coordinator
Fresno State Learning Center
[log in to unmask]
559.278.3052 
Tutoring Schedule:  http://bit.ly/tutsched


From: "Annette Klier" <[log in to unmask]>
To: [log in to unmask]
Sent: Thursday, October 6, 2016 4:57:30 PM
Subject: Students Preparation

Hello everyone,

 

I am seeking some suggestions of signage anyone might be using to inform students that they are expected to come prepared to tutoring.  Our tutoring center serves just over 13K student visits each year with over 100 tutors.  About 90% of our work is on a drop-in basis.  Appointments are primarily for writing (though we will allow drop-in there as well) and special accommodation for students registered with OSD (Office for students with Disabilities).  Core values of the college include sustainability and innovation which has led to more student work online including OER (Open Education Resource) textbooks. 

1)      We are noticing a significant upswing in the number of students who do not bring (or even own) a textbook.  Our library does keep multiple copies of most textbooks on reserve which can be checked out for 2-hour intervals yet students still consistently ask our tutors to provide one. 

2)      Students are coming in with online homework assignments (which allow 3-4 attempts) and asking for help with problem #1 of their first attempt.  Basically they have tried nothing on their own and their expectations are for our tutors to walk them through each problem.

3)      Students have arrived with their laptop to work on their online homework yet when the tutor suggests that they look up a formula in their OER textbook they do not even go to the trouble of opening a new browser tab and consulting the textbook posted on our college website, but instead expect the tutor to provide the formula.

I would appreciate any thoughts anyone has on this issue especially if you have specific language you use or signage you can point to in order to reinforce the message that students should come prepared with some effort applied.  Thanks for listening,

 

Annette Klier

 

Math Specialist

Student Academic Success

Math Center, Room L132

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