Hello Annette,The visit data for our institutions is identical and the structure of our services is exactly the same. Although, I wish we had 100 tutors :-), because we have around 40. With that said, if you are willing to talk, I would love to ask how you got to 100 tutors.We have had similar challenges with problem focused students and a lack of preparation. Here are a few things we do including signage solutions:
- When we reach out to faculty we get their support in encouraging preparation from students when they refer them
- Include expectations and a description of the learning environment in literature and emails directed to students
- Give printed expectations to as many first-time (ever) visitors as possible
- We use cards to signal whether students are busy or not and in the cards we further impress upon them to get work done even in the absence of tutors
- Our tutors reinforce this by explaining their process and why they are approaching the learning opportunity with the strategies they are; some students may leave upset and if the environment is welcoming and positive they typically return
- Initially it may take a campaign to campus students, faculty, and staff that helps describe the challenge students are having and help them understand the benefits of learning concepts in pursuit of getting homework finished rather than the other way around
- -Don't forget to learn.From: "Annette Klier" <[log in to unmask]>
To: [log in to unmask]
Sent: Thursday, October 6, 2016 4:57:30 PM
Subject: Students Preparation~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/
I am seeking some suggestions of signage anyone might be using to inform students that they are expected to come prepared to tutoring. Our tutoring center serves just over 13K student visits each year with over 100 tutors. About 90% of our work is on a drop-in basis. Appointments are primarily for writing (though we will allow drop-in there as well) and special accommodation for students registered with OSD (Office for students with Disabilities). Core values of the college include sustainability and innovation which has led to more student work online including OER (Open Education Resource) textbooks.
1) We are noticing a significant upswing in the number of students who do not bring (or even own) a textbook. Our library does keep multiple copies of most textbooks on reserve which can be checked out for 2-hour intervals yet students still consistently ask our tutors to provide one.
2) Students are coming in with online homework assignments (which allow 3-4 attempts) and asking for help with problem #1 of their first attempt. Basically they have tried nothing on their own and their expectations are for our tutors to walk them through each problem.
3) Students have arrived with their laptop to work on their online homework yet when the tutor suggests that they look up a formula in their OER textbook they do not even go to the trouble of opening a new browser tab and consulting the textbook posted on our college website, but instead expect the tutor to provide the formula.
I would appreciate any thoughts anyone has on this issue especially if you have specific language you use or signage you can point to in order to reinforce the message that students should come prepared with some effort applied. Thanks for listening,
Student Academic Success
Math Center, Room L132
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