Hello Annette,

We are also a large center, about 150 tutors and mostly a drop-in model.  I have attached the poster we have in all of our centers and we have it as a handout as well for tutors to use when needed and of course similar information on our website.  Helping tutors to remain assertive and firm with students who come unprepared is an ongoing part of our training, in Level 1, 2 & 3.  Sometimes tutors feel pushed against the wall by students and we do constantly remind them that they have the full support of the administration when it comes to these policies. If a student is persistent, we suggest that the tutor come to an administrator for help so we can talk to the student.  


By the way, since you are in Florida, are you familiar with our statewide association, FCLCA, (Florida College Learning Center Association)?  It is an affiliate of the national organization, National College Learning Center Association, (NCLCA).  Our statewide conference would be helpful for you.  It is scheduled in the spring in Jacksonville this year ( ).  Each year we have about 100 learning center folks from around the state, supporting math, sciences, writing, etc.  I think you would find many of the sessions very valuable.  Folks from the USF math support area called the SMART Lab will likely be there either as attendees or presenters.


Please feel free to contact me directly if you would like more information.






Patricia A. Maher, Ph. D.

NCLCA President

Director, Academic Success Center

University of South Florida

4202 E. Fowler Ave.


Tampa, FL  33620


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From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Klier, Annette
Sent: Thursday, October 06, 2016 7:58 PM
To: [log in to unmask]
Subject: Students Preparation


Hello everyone,


I am seeking some suggestions of signage anyone might be using to inform students that they are expected to come prepared to tutoring.  Our tutoring center serves just over 13K student visits each year with over 100 tutors.  About 90% of our work is on a drop-in basis.  Appointments are primarily for writing (though we will allow drop-in there as well) and special accommodation for students registered with OSD (Office for students with Disabilities).  Core values of the college include sustainability and innovation which has led to more student work online including OER (Open Education Resource) textbooks. 

1)      We are noticing a significant upswing in the number of students who do not bring (or even own) a textbook.  Our library does keep multiple copies of most textbooks on reserve which can be checked out for 2-hour intervals yet students still consistently ask our tutors to provide one. 

2)      Students are coming in with online homework assignments (which allow 3-4 attempts) and asking for help with problem #1 of their first attempt.  Basically they have tried nothing on their own and their expectations are for our tutors to walk them through each problem.

3)      Students have arrived with their laptop to work on their online homework yet when the tutor suggests that they look up a formula in their OER textbook they do not even go to the trouble of opening a new browser tab and consulting the textbook posted on our college website, but instead expect the tutor to provide the formula.

I would appreciate any thoughts anyone has on this issue especially if you have specific language you use or signage you can point to in order to reinforce the message that students should come prepared with some effort applied.  Thanks for listening,


Annette Klier


Math Specialist

Student Academic Success

Math Center, Room L132

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