The University of Michigan's Science Learning Center (SLC) is hiring a
Tutoring Program Manager to coordinate our tutoring and mentoring programs.

The University of Michigan was recently named the top public university in
the U.S. while Ann Arbor was named "Best City to Live in America."

How to Apply

A cover letter is required for consideration for this position and should
be attached as the first page of your resume. The cover letter should
address your specific interest in the position and outline skills and
experience that directly relate to this work.  Deadline for applications is
July 7, 2017.

Salary Range


Job Summary

The University of Michigan’s Science Learning Center (SLC) seeks a highly
motivated and experienced professional for our Tutoring Program Manager
position. The Program Manager coordinates all aspects of the SLC Tutoring
Program, including both the day-to-day operations and program development
components, and the recruitment, training, and supervision of approximately
60 undergraduate science tutors. The program includes both drop-in and
appointment-based tutoring with a focus on developing students’ long-term
learning strategies. A strong emphasis is placed on tutor training,
particularly around issues of diversity, equity, and inclusion, and program
evaluation and assessment. The Program Manager will also oversee the SLC’s
Mentorship Program, which is entering the second year of a three-year
pilot. The mentorship program, which includes one part-time graduate
student assistant and approximately ten undergraduate mentors, provides
support to students pursuing a STEM major with a strong focus on helping
students who are underrepresented in the STEM fields. The Tutoring Program
Manager reports directly to the SLC Associate Director and works closely
with the SLC Study Group Program Manager to ensure the SLC’s academic
programs are integrated and coordinated. The Program Manager also
contributes to special projects and events, such as the Tutor Summit and
Science as Art Contest, and collaborates with faculty and staff across the
college, including key strategic partners such as the Comprehensive Studies
Program (CSP), Newnan Academic Advising Center, Women in Science and
Engineering (WISE), and M-STEM Academies. The Program Manager is expected
to participate in programming and provide student staff training and
mentoring around learning center and tutoring best practices, with a
particularly focus on issues of diversity, equity, and inclusion. The
Tutoring Program Manager also coordinates with the math department to
provide math tutoring during the spring and summer term, which includes
some hiring and supervision of undergraduate math tutors and some work with
math instructors. In addition to overseeing programs and staff, the Program
Manager also oversees the physical space of the Tutoring Help Room, which
includes coordinating with staff and graduate students from the statistics
department who share space with the SLC. This position does require some
evening and weekend work (approximately 8-10 times/term) for training,
support during busy periods prior to exams, workshops, collaborations, and
special events.


• Coordinate all aspects of a peer-based tutoring program supporting
introductory science students as well as math students during the spring
and summer term • Recruit, hire, train, mentor, and supervise undergraduate
peer tutors, peer mentors, and help room desk staff • Foster the
educational development and personal growth of undergraduate peer tutors
and mentors • Research and implement learning center and tutoring program
best practices. • Develop and maintain tutor training materials and oversee
development of instructional materials that support student learning in the
sciences. • Implement a tutor training program that is certified by the
College Reading and Learning Association (CRLA) • Organize and maintain
reporting systems including recording attendance, agendas and activities,
trends in usage, and preparing reports • Collect, analyze and distribute
statistical reports on tutoring, mentoring and other student support
activities as part of overall assessment plan. • Maintain tutoring
facilities as a welcoming space for students seeking assistance. • Work
with administrative assistant to monitor electronic scheduling and
compensation of student workers. • Publicize programs to faculty, students,
and staff. • Coordinating with the statistics department to manage the help
room physical space • Collaborate with key strategic partners, including
the Comprehensive Studies Program (CSP), Newnan Academic Advising Center,
Services for Students with Disabilities (SSD), POSSE Program, Douglas
Houghton Scholars Program (DHSP), and college staff working with and
supporting transfer students

Required Qualifications*

Bachelor’s degree from an accredited four-year university • Minimum two
years professional experience in the development and/or delivery of
tutoring programs or related academic programs in higher education • A
strong commitment to diversity, equity, and inclusion, including experience
working with students from diverse backgrounds and identities • Outstanding
interpersonal skills with the ability to establish positive and respectful
working relationships with students, faculty and staff • Sensitivity to
needs of students struggling academically and ability to adapt to diverse
learning needs • Exceptional organizational and management skills with
demonstrated program coordination skills • Self-driven; able to set own
deadlines and prioritize multiple tasks • Ability to analyze and solve
problems and exercise good judgment • Excellent training and motivational
skills • Ability to maintain integrity of confidential materials and
student information • Proven ability to successfully work in a
collaborative team environment • Strong written and oral communication

Desired Qualifications*

Demonstrated experience working in academic support roles and the
supervision of tutors • Knowledge of student learning theory and the
ability to apply best practices programmatically • Possession of at least
one degree (undergraduate or graduate) in a STEM field, related degree, or
experience. • Master's degree in higher education, student services,
science education, counseling or equivalent

Application Link

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