I’d like to do a quick survey for those of you who have 30 or more tutors working for you. We are currently at a point where SSC (you may recall I’ve mentioned them before) is really not understanding why we ask students to request a course as opposed to a particular tutor. We have explained that we have multiple peer tutors who can tutor a particular course, and all of our tutors tutor multiple courses (it isn’t financially smart for us or the tutor if they can only do a course or two).
They informed us that this is not usual. So:
My questions are these:
1. When you do tutor matches, do students request a tutor by name or by course or some other way?
2. Are your matches automated or done by staff?
3. If a student is requesting a tutor for a course you don’t have coverage for, how to you manage that situation with the student?
Shevawn Eaton, Ph.D., Director
ACCESS Tutoring & Support Services
DeKalb, Il 60115
PH: (815) 753-0581