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We employ about 100 tutors, and similar to you, we have both multiple courses per tutor and multiple tutors per course.


1.       We match first by Center, then by Course, then by tutor & time.

2.       Our matching is automated (TutorTrac, but likely SSC if it ever becomes viable).

3.       We include a survey link on our scheduling page; this allows the student to list the center, course, and the scheduling problem (no tutor at all; no tutor at times the student can attend; no tutor soon enough for student's need), as well as contact information if desired.

Jered Wasburn-Moses
Associate Director for Tutoring Programs
Learning PLUS
Northern Kentucky University
University Center 170F
(859) 572-5779

From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Shevawn Eaton
Sent: Tuesday, June 13, 2017 12:44 PM
To: [log in to unmask]
Subject: Tutor name versus course

Hi all,
I'd like to do a quick survey for those of you who have 30 or more tutors working for you.  We are currently at a point where SSC (you may recall I've mentioned them before) is really not understanding why we ask students to request a course as opposed to a particular tutor.   We have explained that we have multiple peer tutors who can tutor a particular course, and all of our tutors tutor multiple courses (it isn't financially smart for us or the tutor if they can only do a course or two).

They informed  us that this is not usual.  So:

My questions are these:

1.       When you do tutor matches, do students request a tutor by name or by course or some other way?


2.       Are your matches automated or done by staff?


3.       If a student is requesting a tutor for a course you don't have coverage for, how to you manage that situation with the student?

Thanks.

Shevawn Eaton, Ph.D., Director
ACCESS Tutoring & Support Services
Williston 100
DeKalb, Il 60115
PH: (815) 753-0581
www.tutoring.niu.edu<http://www.tutoring.niu.edu>


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