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Hi Shevawn,

Our students request a tutor by course, not tutor unless they happen to be personally acquainted with that tutor.  And even then, that does not guarantee they'll be matched with that tutor.

Our Peer Tutor Coordinator makes the matches depending on several factors:  Number of students requesting a course, availability of tutors, level of course and student and tutor course schedules.

If there is no tutor in place when a request is made, the coordinator acknowledges the request and lets the student know that she will be looking for a tutor for that particular course if it falls in our guidelines.  We usually only offer tutoring for 100 level and some 200 level courses which are frequently requested like Chemistry, physics, biology, accounting.  We do provide tutoring for most Gen Ed courses.  If the request comes late in the semester, we may not be able to find a tutor willing to take on another course or student.

I hope this helps.

Martha Krupa
Tutoring Coordinator
Niagara University
PH (716) 286-8075

From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]] On Behalf Of Shevawn Eaton
Sent: Tuesday, June 13, 2017 12:44 PM
To: [log in to unmask]
Subject: Tutor name versus course

Hi all,
I'd like to do a quick survey for those of you who have 30 or more tutors working for you.  We are currently at a point where SSC (you may recall I've mentioned them before) is really not understanding why we ask students to request a course as opposed to a particular tutor.   We have explained that we have multiple peer tutors who can tutor a particular course, and all of our tutors tutor multiple courses (it isn't financially smart for us or the tutor if they can only do a course or two).

They informed  us that this is not usual.  So:

My questions are these:

1.       When you do tutor matches, do students request a tutor by name or by course or some other way?


2.       Are your matches automated or done by staff?


3.       If a student is requesting a tutor for a course you don't have coverage for, how to you manage that situation with the student?

Thanks.

Shevawn Eaton, Ph.D., Director
ACCESS Tutoring & Support Services
Williston 100
DeKalb, Il 60115
PH: (815) 753-0581
www.tutoring.niu.edu<http://www.tutoring.niu.edu>


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