Almost all of our tutors are peer tutors. Most of the students seeking level 3 certification are under-graduate students, though we do have a few graduate students and temp hires.
Our focus for level 3 training is preparing our tutors to work as leaders in a learning center. I tell them that by the time they graduate, they should be fully prepared to walk into a learning center at the Coordinator level.
We cover the following topics during level 3 training:
· Academic Support Center Database Operations
o Employee will be able identify some of the systems used to track student information.
o Employee will be able to identify some of the techniques institutions used to mitigate the risk of information being compromised.
o Employee will be able to explain why staff must be able to use and move data across multiple systems.
· Current Topics in Learning Support Literature
o Given a current article about learning support, employees will be able to identify the key points made, evaluate the article, and determine the implications the article has on the operation of the learning center in which they work, including changes that should be considered to the current way of doing things.
· Managing a Safe Learning Environment
o Employees are able analyze factors affecting student safety
o Employees can select options for increasing student safety
o Employee will be able to guide tutors to identify one observable/quantifiable characteristic of their performance that can be improved during future interactions with students.
o Employees guide tutors to make and implement the plan for improving their performance.
· Review: The Value of Learning Support Programs to an Institution
o Employee will be able to describe the value of the services offered through the ASC to the campus community.
· Organizing an Employee Training Program
o Employees will be able to identify the characteristics to consider when selecting the style of training program to implement.
o Employees will be able to describe the steps that must be taken to effectively create a training program.
o Given a training plan, the employee will be able to identify analyze the plan for potential weaknesses.
· Review: Employee Do’s and Don’ts
o Employees ensure others demonstrate appropriate procedures and behaviors in terms of assigned duties and responsibilities.
· Role of Learning Center Leadership
o Employees will be able to identify the key responsibilities of the learning center leaders.
o Employees will be able to describe the differences between the different management styles.
o Employees will be able to describe the do's and don’ts of effective management.
· Group Dynamics
o Employees can explain the different roles typically used as part of a project team.
o Employees can guide groups to effectively establish roles, timelines, and procedures in order to accomplish the groups' objectives.
· Role of Learning Centers
o The employee is able to develop a plan for implementing learning support at an institute of higher education that provides effective student support.
o The employee will be able to explain the importance of certification to learning centers
· Working with Veterans (Target Populations)
o Employees can identify the symptoms of PTSD.
o Employees can identify characteristics of veterans that either improve or diminish performance.
o Employees can effectively assist students who may have PTSD.
Director, Academic Support
Certified Learning Center Professional – Level 4
Austin Peay State University
"Luck is what happens when preparation meets opportunity." - Seneca
I’m currently working on developing CRLA Level 3 curriculum for our Learning Center and I wanted to see what other learning centers are doing. If you have Level 3 training, how is structured? Who are your tutors (peer/students or full-time adult tutors)? What types of activities seem to garner the most success?
I appreciate any information you’re willing to share. J
Associate Director, Learning Center
East Central College
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