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My previous Level 3 training included a presentation.  Tutors needed to
present a national or regional conference presentation with me or be the
sole presenter for a Level 1 or 2 training topic.

On Thu, Jun 29, 2017 at 11:39 AM, Golson, Martin <[log in to unmask]> wrote:

> Hello Kristin,
>
>
>
> Almost all of our tutors are peer tutors. Most of the students seeking
> level 3 certification are under-graduate students, though we do have a few
> graduate students and temp hires.
>
>
>
> Our focus for level 3 training is preparing our tutors to work as leaders
> in a learning center. I tell them that by the time they graduate, they
> should be fully prepared to walk into a learning center at the Coordinator
> level.
>
>
>
> We cover the following topics during level 3 training:
>
> ·         Academic Support Center Database Operations
>
> o   Employee will be able identify some of the systems used to track
> student information.
>
> o   Employee will be able to identify some of the techniques institutions
> used to mitigate the risk of information being compromised.
>
> o   Employee will be able to explain why staff must be able to use and
> move data across multiple systems.
>
> ·         Current Topics in Learning Support Literature
>
> o   Given a current article about learning support, employees will be
> able to identify the key points made, evaluate the article, and determine
> the implications the article has on the operation of the learning center in
> which they work, including changes that should be considered to the current
> way of doing things.
>
> ·         Managing a Safe Learning Environment
>
> o   Employees are able analyze factors affecting student safety
>
> o   Employees can select options for increasing student safety
>
> ·         Observation/Review
>
> o   Employee will be able to guide tutors to identify one
> observable/quantifiable characteristic of their performance that can be
> improved during future interactions with students.
>
> o   Employees guide tutors to make and implement the plan for improving
> their performance.
>
> ·         Review: The Value of Learning Support Programs to an Institution
>
> o   Employee will be able to describe the value of the services offered
> through the ASC to the campus community.
>
> ·         Organizing an Employee Training Program
>
> o   Employees will be able to identify the characteristics to consider
> when selecting the style of training program to implement.
>
> o   Employees will be able to describe the steps that must be taken to
> effectively create a training program.
>
> o   Given a training plan, the employee will be able to identify analyze
> the plan for potential weaknesses.
>
> ·         Review: Employee Do’s and Don’ts
>
> o   Employees ensure others demonstrate appropriate procedures and
> behaviors in terms of assigned duties and responsibilities.
>
> ·         Role of Learning Center Leadership
>
> o   Employees will be able to identify the key responsibilities of the
> learning center leaders.
>
> o   Employees will be able to describe the differences between the
> different management styles.
>
> o   Employees will be able to describe the do's and don’ts of effective
> management.
>
> ·         Group Dynamics
>
> o   Employees can explain the different roles typically used as part of a
> project team.
>
> o   Employees can guide groups to effectively establish roles, timelines,
> and procedures in order to accomplish the groups' objectives.
>
> ·         Role of Learning Centers
>
> o   The employee is able to develop a plan for implementing learning
> support at an institute of higher education that provides effective student
> support.
>
> o   The employee will be able to explain the importance of certification
> to learning centers
>
> ·         Working with Veterans (Target Populations)
>
> o   Employees can identify the symptoms of PTSD.
>
> o   Employees can identify characteristics of veterans that either
> improve or diminish performance.
>
> o   Employees can effectively assist students who may have PTSD.
>
>
>
>
>
>
>
> Martin Golson
>
> Director, Academic Support
>
> Certified Learning Center Professional – Level 4
>
> Austin Peay State University
>
>
>
> (931) 221-6553
>
>
>
> *"Luck is what happens when preparation meets opportunity."* - Seneca
>
>
>
>
>
>
>
>
>
> *From:* Open Forum for Learning Assistance Professionals [mailto:
> [log in to unmask]] *On Behalf Of *Kristin Milligan
> *Sent:* Thursday, June 29, 2017 11:14 AM
> *To:* [log in to unmask]
> *Subject:* CRLA 3 Curriculum Development
>
>
>
> Good morning!
>
>
>
> I’m currently working on developing CRLA Level 3 curriculum for our
> Learning Center and I wanted to see what other learning centers are doing.
> If you have Level 3 training, how is structured? Who are your tutors
> (peer/students or full-time adult tutors)? What types of activities seem to
> garner the most success?
>
>
>
> I appreciate any information you’re willing to share. J
>
>
>
> Thanks!
>
>
>
> Kristin Milligan
>
> Associate Director, Learning Center
>
> East Central College
>
> [log in to unmask]
>
> 636.584.6595 <(636)%20584-6595>
>
> [image: cid:[log in to unmask]]
>
>
>
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