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Michael,

In addition to having some dummy student and tutor accounts (using our
center's email address as the link), we have also set up a couple of dummy
courses in which everyone at the college is enrolled.

In fact, I have one course we use as a tutor time clock.

Laura

On Thu, Nov 16, 2017 at 3:11 PM, Michael B. Key <[log in to unmask]> wrote:

> Thank you Michele. These are great insights. Unfortunately we had a
> conference call with TutorTrac regarding this last week and they do not
> create demo sites of your existing infrastructure. Therefore, more
> confusion might occur with Tutors working in a configuration so different
> from our own (different global features, etc).
>
> *Thank you,*
> Michael
>
> Michael B. Key
> Learning Initiatives Coordinator
> Office of Learning Resources (OLR)
> Ryan C. Harris Learning Teaching Center (LTC)
> Room: 023A
>
> University of Dayton
> 300 College Park
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D300-2BCollege-2BPark-2BDayton-2C-2BOH-2B45469-26entry-3Dgmail-26source-3Dg&d=DwIFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=dZGINAQHnkVsy_kh0leepJZtNZTyugtpZ-NzJaQXcPc&s=GR7_UPLIPnCyQT12mdoFmI8qnsl8PeZijWoRAr1g79E&e= >
> Dayton, OH 45469
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D300-2BCollege-2BPark-2BDayton-2C-2BOH-2B45469-26entry-3Dgmail-26source-3Dg&d=DwIFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=dZGINAQHnkVsy_kh0leepJZtNZTyugtpZ-NzJaQXcPc&s=GR7_UPLIPnCyQT12mdoFmI8qnsl8PeZijWoRAr1g79E&e= >
> -1302
>
> Phone: 937-229-2066 <(937)%20229-2066>
> Fax: 937-229-3270 <(937)%20229-3270>
> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
> Email: [log in to unmask] <[log in to unmask]>
> Website: go.udayton.edu/learning
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_learning&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=1kFTHSQeTepqg6sxjlrIpX1L04hlCArTsJPQ3nnllj4&s=7HxHc9Fk3ndxgbAMAE1fGNtoULkRvCAr6O0yumOZH38&e=>
>
> Ally Certified: Supporting LGBTQ+ members of the UD community
>
> ===========================================
> Appointments can be made within the Student Success Network (SSN):
>
> 1.  Log into SSN by clicking this link:  https://urldefense.proofpoint.com/v2/url?u=https-3A__dayton.starfish&d=DwIFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=dZGINAQHnkVsy_kh0leepJZtNZTyugtpZ-NzJaQXcPc&s=s9Y8-4hxr2kRrT3V_AL1HucnqMAiegw-s16GBGFCRhE&e= 
> solutions.com/starfish-ops
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__dayton.starfishsolutions.com_starfish-2Dops&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=1kFTHSQeTepqg6sxjlrIpX1L04hlCArTsJPQ3nnllj4&s=nlm08TobDKWjhO-Ez52osj3eWvdnLqEMKolyvqax8UI&e=>
> .
> 2.  Click "Services" in the top menu.
> 3.  Scroll and click "Office of Learning Resources" and look for my name.
> 4.  Click "Schedule appointment".
>
> NOTE:  The Student Success Network will send you a Google Calendar invite
> to your appointment, be sure to select "Yes" to confirm acceptance of this
> appointment.
> ===========================================
>
> *Learn more about:*
> Office of Learning Resources at go.udayton.edu/learning
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_learning&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=1kFTHSQeTepqg6sxjlrIpX1L04hlCArTsJPQ3nnllj4&s=7HxHc9Fk3ndxgbAMAE1fGNtoULkRvCAr6O0yumOZH38&e=>
> Tutoring at go.udayton.edu/tutoring
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_tutoring&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=1kFTHSQeTepqg6sxjlrIpX1L04hlCArTsJPQ3nnllj4&s=j13Wz7VHuIcQyeGQi3frHLrfZQcGVEcnIwE_PzHTCRo&e=>
> Supplemental Instruction at go.udayton.edu/si
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_si&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=1kFTHSQeTepqg6sxjlrIpX1L04hlCArTsJPQ3nnllj4&s=HyDwiZvbqVSDeC_9fWkW99tR9i2WVGzs3glANVG_ykg&e=>
> Global Learning Support at go.udayton.edu/olr/global
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_olr_global&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=1kFTHSQeTepqg6sxjlrIpX1L04hlCArTsJPQ3nnllj4&s=nCPWYYcGUVZsbW4CQuW3wTkt1z1OfsyGvi2M4lTmOIM&e=>
> The Write Place at go.udayton.edu/writeplace
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_writeplace&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=1kFTHSQeTepqg6sxjlrIpX1L04hlCArTsJPQ3nnllj4&s=dxBdE4mIEE-brt8VukWt9Avt7ZaoVbBy5lCskYbxUHg&e=>
> Disability Services at go.udayton.edu/disability
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_disability&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=1kFTHSQeTepqg6sxjlrIpX1L04hlCArTsJPQ3nnllj4&s=Ume78wgBn0gHzDb2R2zBrjm1n3lTqgyTcosg6cT0Rbw&e=>
>
> CONFIDENTIALITY NOTICE
> The information contained in this electronic message is confidential and
> intended only for the use of the individual or entity named above. If the
> reader of this message is not the intended recipient, you are hereby
> notified that any dissemination, distribution, or copying of this e-mail or
> any of its components is strictly prohibited. If you have received this
> email in error, please "reply" to the sender.
>
> On Thu, Nov 16, 2017 at 2:25 PM, Michele Doney <
> [log in to unmask]> wrote:
>
>> Hi Michael,
>>
>>
>>
>> I’m no longer on a TutorTrac campus, so some of my advice may be outdated
>> and no longer applicable, but:
>>
>>
>>
>> 1.       TutorTrac does have a demo system they use at conferences and
>> trainings.  Give them a call and see if they can give you access to it to
>> train your own staff.
>>
>> 2.       Make some fake students and use them for training.  When I was
>> a TT admin, I had fake student accounts set up for both of my cats.  That
>> way, my staff could practice their TT skills (making appointment, canceling
>> appointments, moving appointments, checking books in and out, etc.) without
>> affecting real students’ records or generating automated emails to students
>> that they would find alarming.
>>
>> 3.       Pick a couple of members of your peer tutoring staff and ask
>> their permission to use them for training.  I had a few tutors who didn’t
>> mind me doing this, and because they knew I was doing it, they knew what
>> was happening when they suddenly started getting unexpected emails from
>> TutorTrac telling them they had made or canceled appointments.  You can go
>> back in later on and delete the evidence from their record if you think an
>> instructor or someone else might see it later on and misinterpret it.
>>
>>
>>
>> Hope this helps!
>>
>> Michele
>>
>>
>>
>> Michele Costabile Doney, M.S.Ed.
>>
>> Director, Student Academic Consulting Center & Immersion Programs
>>
>> Treasurer, Association for the Tutoring Profession
>>
>> NCLCA Learning Center Leadership Certification Level Three
>>
>> Baruch College, CUNY
>>
>> 55 Lexington Avenue
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D55-2BLexington-2BAvenue-26entry-3Dgmail-26source-3Dg&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=1kFTHSQeTepqg6sxjlrIpX1L04hlCArTsJPQ3nnllj4&s=w9_La7inpC9WS2KsbvAMj8NTTMMVXmb_4qOYQH3Z-oA&e=>,
>> Box B2-116
>>
>> New York, NY 10010
>>
>> [log in to unmask]
>>
>> 646-312-4833 <(646)%20312-4833>
>>
>>
>>
>> [image: cid:[log in to unmask]]
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.facebook.com_SACC.Baruch_&d=DwMGaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=Wu3nzorDi5tPC3Q4jk3khute15S6EXV7yiKOxyLLGRs&s=b7H9aQco1rjYsMd6E1I064fO_He4BT310e35YK0CuUE&e=>[image:
>> cid:[log in to unmask]]
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.instagram.com_sacc.baruch_&d=DwMGaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=Wu3nzorDi5tPC3Q4jk3khute15S6EXV7yiKOxyLLGRs&s=ri3umakXMueZdOMHRCe2BYeCnF6kXyodEZhCR1AdgHk&e=>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Open Forum for Learning Assistance Professionals [mailto:
>> [log in to unmask]] *On Behalf Of *Michael B. Key
>> *Sent:* Thursday, November 16, 2017 12:36 PM
>> *To:* [log in to unmask]
>> *Subject:* TutorTrac Training
>>
>>
>>
>> Afternoon,
>>
>>
>>
>> We continue to struggle with teaching our Tutors and students how to use
>> TutorTrac properly. We've created step-by-step instructions, video
>> tutorials, and in-person trainings. Universally, they want to be able to
>> interact with the site in order to learn it. Unfortunately, TutorTrac does
>> not have a test site and any actions in the system are live.
>>
>>
>>
>> How have many of you improved the quality and accuracy of your Tutors and
>> campus population in using TutorTrac?
>>
>>
>> *Thank you,*
>> Michael
>>
>> Michael B. Key
>> Learning Initiatives Coordinator
>> Office of Learning Resources (OLR)
>> Ryan C. Harris Learning Teaching Center (LTC)
>> Room: 023A
>>
>> University of Dayton
>> 300 College Park
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D300-2BCollege-2BPark-2B-250D-250D-2BDayton-2C-2BOH-2B45469-26entry-3Dgmail-26source-3Dg&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=1kFTHSQeTepqg6sxjlrIpX1L04hlCArTsJPQ3nnllj4&s=IrliJts-NJU7odDkAUhp4S47EMNTpAWAjIBhwBtFuPM&e=>
>> Dayton, OH 45469-1302
>>
>> Phone: 937-229-2066 <(937)%20229-2066>
>> Fax: 937-229-3270 <(937)%20229-3270>
>> Ohio Relay: 711 (available for individuals who are deaf or hard of
>> hearing)
>> Email: [log in to unmask] <[log in to unmask]>
>> Website: go.udayton.edu/learning
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_learning&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=MWn-VxahRkws6KplvW68Gi5hH1gVPVrXHcolhOd6dCA&s=BO1fNj5jXSW8ksc4wnfPcjrq3jNTzazrqz8YxIgxfFc&e=>
>>
>> Ally Certified: Supporting LGBTQ+ members of the UD community
>>
>>
>> ===========================================
>>
>> Appointments can be made within the Student Success Network (SSN):
>>
>>
>>
>> 1.  Log into SSN by clicking this link:  https://urldefense.proofpoint.com/v2/url?u=https-3A__dayton.starfish&d=DwIFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=dZGINAQHnkVsy_kh0leepJZtNZTyugtpZ-NzJaQXcPc&s=s9Y8-4hxr2kRrT3V_AL1HucnqMAiegw-s16GBGFCRhE&e= 
>> solutions.com/starfish-ops
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__dayton.starfishsolutions.com_starfish-2Dops&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=MWn-VxahRkws6KplvW68Gi5hH1gVPVrXHcolhOd6dCA&s=3y1VhC-LKKh5d6KYhw88EG4cLVIcH2VrRGps9YK22IA&e=>
>> .
>>
>> 2.  Click "Services" in the top menu.
>>
>> 3.  Scroll and click "Office of Learning Resources" and look for my name.
>> 4.  Click "Schedule appointment".
>>
>>
>>
>> NOTE:  The Student Success Network will send you a Google Calendar invite
>> to your appointment, be sure to select "Yes" to confirm acceptance of this
>> appointment.
>>
>> ===========================================
>>
>> *Learn more about:*
>>
>> Office of Learning Resources at go.udayton.edu/learning
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_learning&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=MWn-VxahRkws6KplvW68Gi5hH1gVPVrXHcolhOd6dCA&s=BO1fNj5jXSW8ksc4wnfPcjrq3jNTzazrqz8YxIgxfFc&e=>
>>
>> Tutoring at go.udayton.edu/tutoring
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_tutoring&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=MWn-VxahRkws6KplvW68Gi5hH1gVPVrXHcolhOd6dCA&s=MbvH2NsyoXxjHPWdjB1vnUFSfMH8BtgN0u0R8iOQ8F8&e=>
>>
>> Supplemental Instruction at go.udayton.edu/si
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_si&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=MWn-VxahRkws6KplvW68Gi5hH1gVPVrXHcolhOd6dCA&s=-D-tJR2IH10_aOgNwgX0bv25_oNk5UhnxD601r2bfvg&e=>
>>
>> Global Learning Support at go.udayton.edu/olr/global
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_olr_global&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=MWn-VxahRkws6KplvW68Gi5hH1gVPVrXHcolhOd6dCA&s=Yk89frjPA3nQv6PvgqmgrcYhJAC97ffNdpgtQptDXEs&e=>
>>
>> The Write Place at go.udayton.edu/writeplace
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_writeplace&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=MWn-VxahRkws6KplvW68Gi5hH1gVPVrXHcolhOd6dCA&s=U6_VOb7iBCisFaX8LKdYN8LNsAO9gZe9oJfLI14uNAU&e=>
>>
>> Disability Services at go.udayton.edu/disability
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__go.udayton.edu_disability&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=MWn-VxahRkws6KplvW68Gi5hH1gVPVrXHcolhOd6dCA&s=REIe37jzseoRFlqM7tSOjyLy_qgAC-29Q9eXQmd7oeA&e=>
>>
>>
>> CONFIDENTIALITY NOTICE
>> The information contained in this electronic message is confidential and
>> intended only for the use of the individual or entity named above. If the
>> reader of this message is not the intended recipient, you are hereby
>> notified that any dissemination, distribution, or copying of this e-mail or
>> any of its components is strictly prohibited. If you have received this
>> email in error, please "reply" to the sender.
>>
>> ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to
>> change your subscription options (including subscribe/unsubscribe), point
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>> contact the LRNASST-L owner, email [log in to unmask]
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>
>
> ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to
> change your subscription options (including subscribe/unsubscribe), point
> your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To
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-- 
Laura Muller, Ph.D.
Director of Quantitative Skills Programs and Peer Support
The Paresky Center, Room 203A
39 Chapin Hall Dr.
Williams College
Williamstown, MA 01267

413.597.4416
[log in to unmask]
Twitter: @WilliamsQuaSP <https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_WilliamsQuaSP&d=DwIFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=dZGINAQHnkVsy_kh0leepJZtNZTyugtpZ-NzJaQXcPc&s=Xdg319-yOBZP15LwEPEgaLCw9OM9CImZmgb3hiOg2ig&e= >

~~~~~~~~~~~~~~~
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