Michael,

In addition to having some dummy student and tutor accounts (using our center's email address as the link), we have also set up a couple of dummy courses in which everyone at the college is enrolled. 

In fact, I have one course we use as a tutor time clock.

Laura

On Thu, Nov 16, 2017 at 3:11 PM, Michael B. Key <[log in to unmask]> wrote:
Thank you Michele. These are great insights. Unfortunately we had a conference call with TutorTrac regarding this last week and they do not create demo sites of your existing infrastructure. Therefore, more confusion might occur with Tutors working in a configuration so different from our own (different global features, etc).

Thank you,
Michael

Michael B. Key
Learning Initiatives Coordinator
Office of Learning Resources (OLR)
Ryan C. Harris Learning Teaching Center (LTC)
Room: 023A

University of Dayton
300 College Park
Dayton, OH 45469-1302

Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Email: [log in to unmask]
Website: go.udayton.edu/learning

Ally Certified: Supporting LGBTQ+ members of the UD community

===========================================
Appointments can be made within the Student Success Network (SSN):
 
1.  Log into SSN by clicking this link:  https://dayton.starfishsolutions.com/starfish-ops.
2.  Click "Services" in the top menu.
3.  Scroll and click "Office of Learning Resources" and look for my name.
4.  Click "Schedule appointment".

NOTE:  The Student Success Network will send you a Google Calendar invite to your appointment, be sure to select "Yes" to confirm acceptance of this appointment.
===========================================

Learn more about:
Office of Learning Resources at go.udayton.edu/learning
Supplemental Instruction at go.udayton.edu/si
Global Learning Support at go.udayton.edu/olr/global
The Write Place at go.udayton.edu/writeplace
Disability Services at go.udayton.edu/disability

CONFIDENTIALITY NOTICE
The information contained in this electronic message is confidential and intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this e-mail or any of its components is strictly prohibited. If you have received this email in error, please "reply" to the sender.

On Thu, Nov 16, 2017 at 2:25 PM, Michele Doney <[log in to unmask]> wrote:

Hi Michael,

 

I’m no longer on a TutorTrac campus, so some of my advice may be outdated and no longer applicable, but:

 

1.       TutorTrac does have a demo system they use at conferences and trainings.  Give them a call and see if they can give you access to it to train your own staff.

2.       Make some fake students and use them for training.  When I was a TT admin, I had fake student accounts set up for both of my cats.  That way, my staff could practice their TT skills (making appointment, canceling appointments, moving appointments, checking books in and out, etc.) without affecting real students’ records or generating automated emails to students that they would find alarming.

3.       Pick a couple of members of your peer tutoring staff and ask their permission to use them for training.  I had a few tutors who didn’t mind me doing this, and because they knew I was doing it, they knew what was happening when they suddenly started getting unexpected emails from TutorTrac telling them they had made or canceled appointments.  You can go back in later on and delete the evidence from their record if you think an instructor or someone else might see it later on and misinterpret it.

 

Hope this helps!

Michele

 

Michele Costabile Doney, M.S.Ed.

Director, Student Academic Consulting Center & Immersion Programs

Treasurer, Association for the Tutoring Profession

NCLCA Learning Center Leadership Certification Level Three

Baruch College, CUNY

55 Lexington Avenue, Box B2-116

New York, NY 10010

[log in to unmask]

646-312-4833

 

[log in to unmask]" alt="cid:[log in to unmask]">[log in to unmask]" alt="cid:[log in to unmask]">

 

 

 

From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]U] On Behalf Of Michael B. Key
Sent: Thursday, November 16, 2017 12:36 PM
To: [log in to unmask]
Subject: TutorTrac Training

 

Afternoon,

 

We continue to struggle with teaching our Tutors and students how to use TutorTrac properly. We've created step-by-step instructions, video tutorials, and in-person trainings. Universally, they want to be able to interact with the site in order to learn it. Unfortunately, TutorTrac does not have a test site and any actions in the system are live.

 

How have many of you improved the quality and accuracy of your Tutors and campus population in using TutorTrac?


Thank you,
Michael

Michael B. Key
Learning Initiatives Coordinator
Office of Learning Resources (OLR)
Ryan C. Harris Learning Teaching Center (LTC)
Room: 023A

University of Dayton
300 College Park
Dayton, OH 45469-1302

Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Email: [log in to unmask]
Website: go.udayton.edu/learning

Ally Certified: Supporting LGBTQ+ members of the UD community


===========================================

Appointments can be made within the Student Success Network (SSN):

 

1.  Log into SSN by clicking this link:  https://dayton.starfishsolutions.com/starfish-ops.

2.  Click "Services" in the top menu.

3.  Scroll and click "Office of Learning Resources" and look for my name.
4.  Click "Schedule appointment".

 

NOTE:  The Student Success Network will send you a Google Calendar invite to your appointment, be sure to select "Yes" to confirm acceptance of this appointment.

===========================================

Learn more about:

Office of Learning Resources at go.udayton.edu/learning

Supplemental Instruction at go.udayton.edu/si

Global Learning Support at go.udayton.edu/olr/global

The Write Place at go.udayton.edu/writeplace

Disability Services at go.udayton.edu/disability


CONFIDENTIALITY NOTICE
The information contained in this electronic message is confidential and intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this e-mail or any of its components is strictly prohibited. If you have received this email in error, please "reply" to the sender.

~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask]

~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask]

~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask]



--
Laura Muller, Ph.D.
Director of Quantitative Skills Programs and Peer Support
The Paresky Center, Room 203A
39 Chapin Hall Dr.
Williams College
Williamstown, MA 01267

413.597.4416
[log in to unmask]
~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html To contact the LRNASST-L owner, email [log in to unmask]