I am about to do a case study to answer some of these exact questions. I have a customer that was setting up re-occurring appointments for students in a tutoring center (very easy for the student) and now is having the tutor ask at the end of the session when the student wants to return (placing more responsibility on the student). The previous system was desktop while the new system is cloud based and allows students to make appointments online and in a mobile app. We will measure if no-shows and cancellations decreased once they moved to the cloud based system and stopped creating the re-occurring appointments for the student. We will also measure if the ability to allow any student to find and make an appointment for this tutoring center increased usage both number of visits per student as well as number of unique visits.
I will keep you posted on the results!
Does anyone compile no show data for appointment-based tutoring sessions?
In particular, I am looking to answer this question: Does ease of appointment-making (like using an online system) equate to actually receiving the service of a tutoring session?
If you can help me, please also explain the format of your appointment-based tutoring. i.e. Are your tutors paid for a tutoring center shift regardless of the no shows, or are your appointment-based tutors paid only for the actual tutoring session that may or may not occur as the result of a tutoring appointment being made?
ACCESS Peer Assisted Learning
Division of Academic Affairs
Williston Hall 100 E | DeKalb, Illinois 60115-2828
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The secret in education is to respect the learner.
Ralph Waldo Emerson
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