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I had excellent experiences with TutorTrac at two different institutions using two different student records software.  The TutorTrac staff worked well with the institutions' computer services to design the ongoing data downloads and to address all security concerns.  I also used the companion SurveyTrac software -- again with good results.  I would urge anyone considering software to connect the companies' representatives with your institution's computer services professionals to assure the smoothest, most effective implementation and ongoing support from the company and your institution staff.

On Sun, Dec 17, 2017 at 9:00 PM, Rebecca Reimer <[log in to unmask]> wrote:
We’ve used SARS in our Tutorial Center, Math Center, and our Counseling Department for several years.  I coordinate the Math Center, and we use SARS TRAK for tracking drop- in students’ usage only.  It does the job. It’s not fancy. We don’t have much in the way of tech support from SARS.

Becky Reimer
Math Center Coordinator
Reedley College
Reedley, CA



On Dec 15, 2017, at 12:41 PM, Winchell, Brooks <Brooks.Winchell@CAMBRIDGECOLLEGE.EDU<mailto:Brooks.Winchell@CAMBRIDGECOLLEGE.EDU>> wrote:

Hello Ann,
    We are also interested in this information.  We recently attended a Trak demo and a SARS demo.  It seemed to us that SARS would work better for a very large tutoring operation because of the ability to log in and manage tutors, advisors, and appointments.  Trak also has that ability, but it was more intuitive with SARS.  SARS also seemed to be more customizable.  The one piece I liked more about Trak was the advisor dashboard with alerts module and LMS student record integration. However, I would be really interested in hearing the experience of others using each of these.
   Thanks!

Brooks Winchell
Center for Excellence in Learning and Teaching [CELT] Director
Cambridge College
500 Rutherford Ave.
Charlestown, MA 02129
Brooks.winchell@cambridgecollege.edu<mailto:Brooks.winchell@cambridgecollege.edu>
[log in to unmask]<mailto:[log in to unmask]edu>
(617)-868-1000 X 1499



From: Open Forum for Learning Assistance Professionals [mailto:[log in to unmask]EDU] On Behalf Of Ann Mueller
Sent: Friday, December 15, 2017 2:30 PM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Tracking Usage Data


Dear Colleagues,

   We have been using a homegrown system to track our tutor usage and to run reports, but we are looking at replacing it with a new system.  Is anyone familiar with SARS Trak?  Our college has recently purchased SARS, and I understand there is an add-on called SARS Trak.  Right now I am looking at TutorTrac, but I was wondering about this other system.  I appreciate any feedback.

Thanks!

Ann





Ann Mueller

Coordinator of Tutoring Services

Kishwaukee College

21193 Malta Road, Malta, IL 60150

Direct Line: 815-825-9335

(815) 825-2086, ext. 9335

[log in to unmask]<mailto:amuel[log in to unmask]>





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