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Thanks for letting me know! That is a serious issue considering that many
people use Macs and we need universal compatibility.

On Tue, Mar 27, 2018 at 12:38 PM, Ira Fabri <[log in to unmask]> wrote:

> Hi there.
>
> It is not easy to say definitively what the root cause was. Our experience
> was that WConline would not work too well with Mac/Apple computer.
> Otherwise, it was mostly the Internet connection.
>
> I hope this helps.
>
> Ira
>
> On Tue, Mar 27, 2018 at 12:18 PM, Keigh-Cee Bell <[log in to unmask]>
> wrote:
>
>> Ira,
>>
>> I am an AU alum and was a Writing Consultant in the Writing Center in
>> 2012-2013.
>>
>> I am now the Coordinator of Tutoring Services for another college and we
>> are looking into WC Online as our new software. Were there a lot of issues
>> with connectivity because of the platform itself, or was it an internet
>> issue? This could help me make a decision about WC Online as our platform
>> since this will be our first time offering online tutoring and we want it
>> to be a smooth and easy process.
>>
>> Thanks,
>> Keigh-Cee
>>
>> On Tue, Mar 27, 2018 at 10:26 AM, Ira Fabri <[log in to unmask]> wrote:
>>
>>> Hi, Abe.
>>>
>>> When I was the Writing Lab Coordinator at American University, we
>>> offered synchronous writing support. We used WConline as the main platform.
>>> It allows students to upload their paper or paste them into the whiteboard.
>>> It has video and audio capabilities, as well as chat.
>>>
>>> It generally worked well. Tutors were able to discuss the papers and
>>> engage the students pretty much the same way they did during face-to-face
>>> sessions. The main issues were always related to connectivity. Our tutors
>>> were always ready to switch to other platforms (like Hangouts or Skype),
>>> ask the student to email the paper, use their phones to be able to speak
>>> with the student. Did these issue occur frequently? Yes. My recommendation
>>> (besides robust training on the pedagogy, for your tutor)  is you choose
>>> your online platform and tools very carefully. When technology doesn't
>>> work, the session can be very frustrating for student and tutor and really
>>> get in the way of effective support.
>>>
>>> I hope this helps.
>>>
>>> Ira
>>>
>>> On Tue, Mar 27, 2018 at 10:15 AM, Saunders, Abrahm John <
>>> [log in to unmask]> wrote:
>>>
>>>> Dear Colleagues,
>>>>
>>>>
>>>>
>>>> Does anyone have experience with delivering online peer tutoring
>>>> specifically for writing? If so, what has worked well? What challenges with
>>>> the actual delivery of tutoring in a distance education format have you
>>>> experienced, if any?
>>>>
>>>>
>>>>
>>>> Thank you!
>>>>
>>>>
>>>>
>>>> Abe
>>>>
>>>>
>>>>
>>>> *____________________________*
>>>>
>>>> [image: cid:[log in to unmask]]
>>>>
>>>>
>>>>
>>>> Abe Saunders
>>>>
>>>> Associate Director
>>>>
>>>> Center for Student Learning
>>>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__csl.cofc.edu_&d=DwMFAg&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=OLvE-tD3b3fT6gXPPHhsefdh-dtW4WPrX_DQ7ZcNbzk&s=1T9YbTEsXktRYvDY9F45nycqLrDzARES0oqnrTKJSZo&e=> |
>>>> Office for the Academic Experience
>>>>
>>>> Addlestone Library, 205 Calhoun Street, Room 116
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>>>>
>>>> 843-953-5635 <(843)%20953-5635>
>>>>
>>>>
>>>>
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>>>
>>>
>>>
>>>
>>> --
>>> Ira Fabri
>>> *Pronouns: She, Her, Hers*
>>> Assistant Director of Tutoring
>>> Learning Resources Center (LRC)
>>> Division of Undergraduate Academic Affairs (UAA)
>>> UMBC
>>> Sherman Hall East, 342
>>> 1000 Hilltop Circle
>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D1000-2BHilltop-2BCircle-2BBaltimore-2C-2BMD-2B21250-26entry-3Dgmail-26source-3Dg&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=ruF_0aWaziWbfXPtVg7p6zjyR1KZYvLMIMMQuZrfSh4&s=TQrx6q_basghZQxlXCsykjWB0LkBwL7h09O31CPENeg&e=>
>>> Baltimore, MD 21250
>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D1000-2BHilltop-2BCircle-2BBaltimore-2C-2BMD-2B21250-26entry-3Dgmail-26source-3Dg&d=DwMFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=ruF_0aWaziWbfXPtVg7p6zjyR1KZYvLMIMMQuZrfSh4&s=TQrx6q_basghZQxlXCsykjWB0LkBwL7h09O31CPENeg&e=>
>>>
>>> 410-455-3905 <(410)%20455-3905>
>>> [log in to unmask]
>>>
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>>
>>
>>
>>
>> --
>> *Keigh-Cee Bell*
>>
>> Coordinator of Tutoring Services
>> Fred L. Mathews Library
>> (269)782-1463 <(269)%20782-1463>
>> [log in to unmask]
>>
>>
>>
>>
>>
>> ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to
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>> contact the LRNASST-L owner, email [log in to unmask]
>>
>
>
>
> --
> Ira Fabri
> *Pronouns: She, Her, Hers*
> Assistant Director of Tutoring
> Learning Resources Center (LRC)
> Division of Undergraduate Academic Affairs (UAA)
> UMBC
> Sherman Hall East, 342
> 1000 Hilltop Circle
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D1000-2BHilltop-2BCircle-2BBaltimore-2C-2BMD-2B21250-26entry-3Dgmail-26source-3Dg&d=DwIFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=QxL5XpDUDRfvKrZvJLF-qCu0TjymHRQYWLUbmGwirqA&s=dZTyj2aS2t8TQkLfz97X5BL3lCzjTatCgBiAXHepzXg&e=>
> Baltimore, MD 21250
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D1000-2BHilltop-2BCircle-2BBaltimore-2C-2BMD-2B21250-26entry-3Dgmail-26source-3Dg&d=DwIFaQ&c=pZJPUDQ3SB9JplYbifm4nt2lEVG5pWx2KikqINpWlZM&r=yBiE514ByeBuT9iMcmLL81H9l3w_eWJJCNWWYb5qET4&m=QxL5XpDUDRfvKrZvJLF-qCu0TjymHRQYWLUbmGwirqA&s=dZTyj2aS2t8TQkLfz97X5BL3lCzjTatCgBiAXHepzXg&e=>
>
> 410-455-3905 <(410)%20455-3905>
> [log in to unmask]
>
> [image: UMBC50-email-sig]
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>



-- 
*Keigh-Cee Bell*

Coordinator of Tutoring Services
Fred L. Mathews Library
(269)782-1463
[log in to unmask]

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