Hi there.

It is not easy to say definitively what the root cause was. Our experience was that WConline would not work too well with Mac/Apple computer. Otherwise, it was mostly the Internet connection.

I hope this helps.

Ira

On Tue, Mar 27, 2018 at 12:18 PM, Keigh-Cee Bell <[log in to unmask]> wrote:
Ira, 

I am an AU alum and was a Writing Consultant in the Writing Center in 2012-2013. 

I am now the Coordinator of Tutoring Services for another college and we are looking into WC Online as our new software. Were there a lot of issues with connectivity because of the platform itself, or was it an internet issue? This could help me make a decision about WC Online as our platform since this will be our first time offering online tutoring and we want it to be a smooth and easy process.  

Thanks, 
Keigh-Cee

On Tue, Mar 27, 2018 at 10:26 AM, Ira Fabri <[log in to unmask]> wrote:
Hi, Abe.

When I was the Writing Lab Coordinator at American University, we offered synchronous writing support. We used WConline as the main platform. It allows students to upload their paper or paste them into the whiteboard. It has video and audio capabilities, as well as chat.

It generally worked well. Tutors were able to discuss the papers and engage the students pretty much the same way they did during face-to-face sessions. The main issues were always related to connectivity. Our tutors were always ready to switch to other platforms (like Hangouts or Skype), ask the student to email the paper, use their phones to be able to speak with the student. Did these issue occur frequently? Yes. My recommendation (besides robust training on the pedagogy, for your tutor)  is you choose your online platform and tools very carefully. When technology doesn't work, the session can be very frustrating for student and tutor and really get in the way of effective support.

I hope this helps.

Ira

On Tue, Mar 27, 2018 at 10:15 AM, Saunders, Abrahm John <[log in to unmask]> wrote:

Dear Colleagues,

 

Does anyone have experience with delivering online peer tutoring specifically for writing? If so, what has worked well? What challenges with the actual delivery of tutoring in a distance education format have you experienced, if any?

 

Thank you!

 

Abe

 

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Abe Saunders

Associate Director

Center for Student Learning | Office for the Academic Experience

Addlestone Library, 205 Calhoun Street, Room 116

843-953-5635

 

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--
Ira Fabri
Pronouns: She, Her, Hers
Assistant Director of Tutoring
Learning Resources Center (LRC)
Division of Undergraduate Academic Affairs (UAA)
UMBC
Sherman Hall East, 342


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Keigh-Cee Bell

Coordinator of Tutoring Services
Fred L. Mathews Library
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--
Ira Fabri
Pronouns: She, Her, Hers
Assistant Director of Tutoring
Learning Resources Center (LRC)
Division of Undergraduate Academic Affairs (UAA)
UMBC
Sherman Hall East, 342
1000 Hilltop Circle
Baltimore, MD 21250

410-455-3905

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