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As other's stated RIM needs to be on the front lines when using O365.  From my experience it 
is usually a project team setting up an implementation.  Once implemented that project team 
disbands and you really no longer have a point of contact to reach out to if changes need to be 
made from a RIM perspective.  So from a RIM point of view you need to make sure that you 
document who the Business Contacts are and then implement metadata that identifies the 
Business Function of the information, metadata for the information lifecycle as well as basic 
metadata needed for eDiscovery.  Then you need to maintain that documentation and become 
the documentation Nazi and make sure no changes go through unless they are approved by 
RIM.

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