​I would only add that we are now training our front line of students at our Welcome Desk to take what would ordinarily be transactional conversations (Where is Room A? Do you have a scantron? Has the AARC got help for engineering?) and find a way to make them as transformational as possible. There is a way to do that--or to at least do more than we have been doing. We are developing that way. I am glad to be reminded of Merizow and intrinsic motivation and self-worth theory in this dialogue as it will further our development of training for transformational interaction at every level. 

It would be challenging to be transformational without being empathic. For this reason, we know that we must hire for care dispositions. We find that we can't send our welcome desk staff and tutors to "smile school," but we can further develop a care disposition. Our hiring rubrics all now include something for care dispositions as evidenced by verbal and nonverbal during the interview. 

Thanks again for sharing!

m.e.