Mike,

 

All of our tutoring is appointment-based, and we do carefully track cancelations using TutorTrac.  This fall semester our student cancelation rate was just about 13% (for tutoring, writing, and coaching combined), which was similar to recent semesters (15.2% SP18, 12.4% FA17, 13.3% SP17).  In TutorTrac it’s easy enough to run a Scheduling/Appointments report and break it down by appointment status, then just divide the total number of appointments by the number of appointments with a status of “Student Canceled.”  I’d love to get our average down closer to yours!

 

Schedule appointments at tutortrac.capital.edu

 

Hello,

 

For those of you who do appointment-based tutoring, do you keep track of cancellations by students? If so, can you please share your overall cancellation rate and how you determine this percentage? Currently our average is around 10% (student cancellations only).

 

Thank you!

 

Mike Greco

 

Michael Greco

Assistant Director

CSP Student Tutorial Services

(330) 941-2956

 

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