Sam, we use NetTutor to provide 24/7 support. It doesn’t directly mirror our services and is essentially a separate/supplemental service. But it integrates into our LMS and offers students after-hours support.
Jessica Beckett, PhD
Director of the Harvey Knowledge Center
McConnell Hall 0441
I recently was given an overview of a feature our college district uses which they have dubbed Ask a Librarian. The Ask a Librarian is a hybrid of in-house librarian support with third party librarian support. The way that it works is that the library provides staffing for a portion of the day and the third party software provides supplemental staffing for 24/7 support. Questions are filtered to the in-home librarians prior to the third-party during the times the library is able to staff it. From the student side, they go to the same place whether or not the in-home librarian is staffed.
My question is...are there any 3rd party tutoring companies that offer the same type of seamless integration? While I believe in-home can provide better services than any 3rd party (we know the curriculum & faculty), the draw of 3rd party is the capability to reach students 24/7. I would rather not duplicate services but have a hybrid of in-home and 3rd party options like our Ask a Librarian program.
Any suggestions would be much appreciated!
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