As my last department grew and was encompassing different campuses and locations that weren’t supervised throughout everyone’s shifts, we started experimenting with a chat service. We went through a few different ones, and I can’t
say that one stood out as better than the others, but what we did consistently was ensure that at any given time someone was signed on representing our reception/scheduling area, our computer lab for technical support, and an administrator.
Staff could choose to add to their accounts other tutors and staff members, but our Computer Lab team automatically added the areas I noted to each account when they configured it.
It made it easier for people in remote locations to clarify when they could expect someone if they were having issues logging into the scheduling system, ensure that updates to their schedule had been recorded or other technology
based issues addressed, and I think most importantly it gave a sense of security to people in a slightly more remote location if anyone showed up acting in a way that made them uncomfortable.
It also simply let me and our other supervisors randomly check in and make sure that everyone was OK, holding the materials they needed, and frankly had arrived on time for their shift.
Debbie Malewicki, President
Integrity 1st Learning Support Solutions, LLC
446A Blake Street – Suite 101
New Haven, CT 06515