We use Ellucian CRM Advise in our Success Center. In our experience, it’s not necessarily built to track tutoring activity as seamlessly as other software options are, but it’s possible if you have support from your IT department. We just started using it to track our SI and tutoring sessions. We have SI leaders/tutors sign students into a spreadsheet via a student ID scanner, and then that spreadsheet data is imported into Advise so that it can appear on the students record with other key data points, like Early Alerts, advising or success coaching appointments, etc. We’ve set it up to show what type of service the student attended (“Tutoring” or “SI Session”), the date, and the start time/end time of the session. There may be a different/better way to use Advise for this type of tracking, but this is how we’ve “rigged” it for our purposes!
Kelsey Baker, M.S.
Director of Student Success and Retention | Lee University | ph: 423-473-3761 |
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Our Learning Support Center currently uses homegrown Access databases to track student attendance and participation in tutoring. The administration has informed us that the college will be acquiring Ellucian CRM Advise in the near future. I'm wondering if anyone else is at a campus that uses this and, if so, how it interfaces with the tutoring center.
I understand that the system will allow adviser notifications if a student may benefit from tutoring, but I'm wondering if it also allows the center to track attendance and utilization, or if we'll need to explore a complementary solution like TutorTrac in order to maintain this functionality.
In case it's helpful, our tutoring is primarily drop-in and group-based. We do have some select populations like TRiO SSS students who receive appointment-based, one-on-one tutoring, but this is a very small portion of our traffic. Currently we track students' identity as well as the specific course they're receiving assistance with and, of course, the amount of time they spend working with us. Our Access database interfaces with the student information system so that students are easily able to sign in and out using their campus ID card.
Thank you in advance for any insights you might be able to share!
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