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Hi  Kiara, 

In our learning center, we moved away from what can be perceived as a punitive approach to student's missing appointments. We used to ban or restrict students from services, which only caused confusion and yet another barrier for some students to access our services. It went against our values and purpose as a learning center. I encourage you to think about, what the values of your center are and the needs of your student population. Will charging them for missed appointments encourage use or keep students from even wanting to use your service in the first place? You know your student population best. 

We have a drop-in model as well as appointments. For students who miss multiple appointments we treat them on a case by case basis. A staff member emails them and invites them to come in for a conversation. The conversations with those students focuses on helping them identify the best style of support they need (without shaming). As others have mentioned, it is definitely about building relationships. So far it is working well. 

Best, 
Dayra Fallad-Mendoza, M.A.
UNM Center for Teaching and Learning-Program Specialist for Online Learning
Doctoral Student-Organization, Information and Learning Sciences
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-----Original Message-----
From: Open Forum for Learning Assistance Professionals <[log in to unmask]> On Behalf Of Kiara Kumar
Sent: Friday, February 14, 2020 11:30 AM
To: [log in to unmask]
Subject: No-Show Policy at Your Institution

  UNM-IT Warning: This message was sent from outside of the LoboMail system. Do not click on links or open attachments unless you are sure the content is safe. (2.3)

Hello,

My name is Kiara Kumar and I am a Coordinator at the Student Academic Resource Center (SARC) at the University of Central Florida (UCF). I am drafting a proposal to implement a no-show policy for the academic coaching program that I oversee. We have a high no-show/cancellation rate and are looking to charge students a fee for missing their coaching appointment (excluding extenuating circumstances which would be reviewed by me). I am wondering if any institutions have policies similar to this in place for their mentoring, tutoring, and/or coaching programs. If so, please let me know what the policy is, how much students are charged, and where the revenue goes.

Thank you!

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To access the LRNASST-L archives or User Guide, or to change your
subscription options (including subscribe/unsubscribe), point your web browser to
http://www.lists.ufl.edu/archives/lrnasst-l.html

Contact the owner of the listserv regarding questions:  Rob Bailey ([log in to unmask])