We have a couple different policies in writing relating to this, depending on the type of behavior.

·         We have a policy on effort which is spelled out in our policies and procedures (in our tutor guidebook) so a tutor knows what steps are necessary to address a student who isn’t putting in proper effort (example: student shows up to tutoring on time, but then spends 15 minutes setting up their laptop and logging into their online hw which hasn’t been touched since the last tutoring session).

·         We also hold training over various difficult situations such as students arguing with the tutor, tardiness, etc.

·         Students and tutors sign a contract before they begin tutoring which outlines expectations for the student and tutor. Examples include:

o   Student and tutor will show up on time and prepared to all sessions; they will tutor for the full hour

o   Missed session policy (3 unexcused absences and tutoring will be suspended)

o   “homework policy” – that no work can be done on homework unless the student has already attempted the homework

o   “test policy” – no looking at or working with any kind of test or quiz unless it has already been graded and will not be graded again

Below are excerpts:

Policy on Effort
Student effort is an essential ingredient in the success of tutoring. Therefore, if a student:

  *   comes unprepared to a tutoring session (ex. They don’t bring their book or materials; or do not know what to work on)
  *   constantly shifts off topic
  *   is using tutoring to do homework/assignments without first attempting them outside of tutoring
The following shall take place:

  *   After the first documented occurrence, the tutor will speak with the student to explain expectations and the importance of effort for tutoring in a straight forward, unemotional, and respectful manner. Tutors should avoid being condescending or passive aggressive.
  *   After a second documented occurrence, the tutor will reiterate what was said the first time AND schedule a meeting with the student’s academic advisor (including the student and tutor).
  *   If there is a 3rd occurrence, the tutor will schedule a one-on-one meeting between the Tutor Coordinator and the student to discuss how tutoring should proceed.

Please let me know if you’d like any additional information.

Very Respectfully,

Kegan Clark
Academic Advisor/Tutor Coordinator
TRIO Disability Support Services
Division of Diversity & Community Engagement
158 Grace Wilkie Annex | Box 145
Wichita State University
1845 Fairmount | Wichita, KS 67260
Office: 316.978.5956

From: Open Forum for Learning Assistance Professionals <[log in to unmask]> on behalf of Debbie Malewicki <[log in to unmask]>
Reply-To: Open Forum for Learning Assistance Professionals <[log in to unmask]>
Date: Monday, February 10, 2020 at 4:29 PM
To: "[log in to unmask]" <[log in to unmask]>
Subject: Re: Student conduct in tutoring sessions

Holistically, I’ve gone with the Student Handbook rules of conduct, which has worked well.

The one scenario in which we needed to take additional steps arose a few years back when we discovered that several students who had lost their appointment privileges for the semester were using the student IDs of other students to book sessions.  (Even students who have lost appointment-making privileges remained able to work with our tutors on a walk-in basis, but they had booked and missed without sufficient cause three sessions, often more if they had met with me to discuss the situation and I gave them a reprieve.)  This approach was wreaking havoc with our records because it was the wrong student and, of course, they were rarely in the same course, so they were randomly choosing a class and reason for the visit.

We ended up speaking with the Dean of Students’ Office, Conduct Division, and reviewing the handbook rules to verify that posing as another student, particularly with the intention of using services allotted to that person, violated the Student Conduct Code.

We ended up writing up an explanation of the situation, posting it in various parts of our premises and on our website, and briefing all of the tutors.  It was happening most frequently with the writing tutors, so, for a while, we insisted that the tutors or receptionists ask for a photo ID upon arrival, which did catch several people.

One point we noted in the write ups, with the backing of the Dean of Students Office, is that both the student using the false ID and the student handing over their ID would see their access to our services fully suspended until both parties had met with the Student Conduct officer and reviewed university policy.  If there were additional penalties, they were kept confidential by that office.

One area that we were starting the explore is working with students on the Spectrum and with Asperger’s to help identify intentionally disruptive behaviors and sounds from inadvertent ones.  The campus counseling center was a great partner in this endeavor.


Debbie Malewicki, President
Integrity 1st Learning Support Solutions, LLC
Chosen as one of “The Best of New Haven’s 2019 Businesses”
446A Blake Street – Suite 101
New Haven, CT  06515
(203) 800-4100
[log in to unmask] <>
Facebook:  @Integrity1stLSS
[cid:[log in to unmask]]

From: Open Forum for Learning Assistance Professionals <[log in to unmask]> On Behalf Of Megan Penyack
Sent: Monday, February 10, 2020 1:20 PM
To: [log in to unmask]
Subject: Student conduct in tutoring sessions


In your tutor center policies, do you list guidelines/policies for student (tutee) behavior during tutoring sessions and consequences for not following the policy? I am looking to be more clear in our learning agreement about what may happen if a student does not adhere to it. I am curious if other institutions have language about this on their tutoring website or related materials.

Thank you!


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Salem, MA 01970

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