Hi Debra,
Northern Illinois University is a 4 year+ institution. Our CRLA accredited Peer Assisted Learning program offers both walk-in and appointment based tutoring. With our geographic proximity to the greater Chicago area, we also have a large number of commuter students. Our walk-in tutoring is by far the greatest portion of our tutoring sessions, 85+%. The no-show rates for appointment tutoring is now approximately 25%. This is a concern and I wonder if it has something to do with the nature of the young adult student population; easy to make the appointment, easy to blow it off. We experienced a huge jump in no-shows to appointments when we adopted an on-line appointment-making platform; over 2 years, from 1% to approximately 25%. Our appointment tutors are paid only for appointments kept. It is difficult to keep a talented appointment tutoring workforce.
Hope this is informative.
Happy The Glass is Half Full Day!

Lynn Schmitz
Assistant Director
ACCESS Peer Assisted Learning
Division of Academic Affairs
Founders Library 393 | DeKalb, Illinois 60115-2828
815-753-0499 | [log in to unmask]<mailto:[log in to unmask]>


The secret in education is to respect the learner.
Ralph Waldo Emerson

From: Open Forum for Learning Assistance Professionals <[log in to unmask]> On Behalf Of Condon, Debra
Sent: Tuesday, February 11, 2020 5:51 PM
To: [log in to unmask]
Subject: Open Labs vs. Appts.

Fellow Learning Center Administrators,

I am interested in finding out how many Centers operate with open labs as opposed to by appointment only tutoring.  It seems that community colleges often rely on open labs, given the number of students taking advantage of tutoring.  The fact that most students in community colleges are commuters attending to a myriad of responsibilities, prohibits a good number of students from making and keeping appointments.

Do your Centers use open labs, appointments, or a combination?  Are you a two-year or four-year institution?  Thanks for any responses.

Debra Condon, M.Ed.
ESC Lab Supervisor
Educational Support Services-SH150A
Lehigh Carbon Community College
610-799-1156 (ESC); 610-799-1938 (Office)
Pronouns:  she/her/hers

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