There was a thread about your first topic (inappropriate appearance and behaviors during online sessions) this spring. You might check out the archives for it.
Regarding different policies/approaches, the answer is yes up to a point. The behavior and professionalism of the tutors is something I expect to be consistent. I’ve noted the same policies on attire, for example. Face-to-face sessions offer a video and audio component, so I insist that our online sessions be the same way and guide tutors in choosing an appropriate background in their home.
Insofar as recording is concerned, we’re using Go Board, so the participants automatically receive the PDF of the whiteboard at the conclusion of the session. They are permitted to request a copy of the audio-visual record from me as well, but we don’t send it automatically. Thus far, I’d say that fewer than 10% of our students have requested that element. However, in asking if they are recorded in person, the answer is yes, but more for a security reason than educational because we’re also a testing center. Therefore, there are cameras throughout the facility, several with an audio component. It’s also to resolve any potential he said-she said issues. In all fairness, though, I’m referencing a private tutoring and testing company in my responses.
In my prior university and community college positions we did not record sessions. I can’t speak to what those departments are doing now in response to COVID-19.
We are also looking to keep tutoring services online, but, again, I’m referencing a private company now and can make that decision independently of an institution. My feeling is that, since the state is mandating 50% capacity, we’re better off using our space for services such as testing and training classes we aren’t able to offer partly to entirely in person.
Debbie Malewicki, President
Integrity 1st Learning Support Solutions, LLC
Now offering online tutoring!
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New Haven, CT 06515
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This may be new on the minds of some, but I'm curious if anyone has resources they're willing to share. We're looking for best practices and info sharing for the following:
-Helpful guidelines to handle unexpected or inappropriate behavior/appearance/background during online assistance - for both peer tutors/writing consultants and also academic coaches working with students.
-Matching expectations and policies for in person vs online assistance. (ex. Do you record online and in person tutor sessions or just one delivery method. If only for one version, which one and what's the reasoning/how do you manage student and tutor expectations of the different policies?
-At this time our campus will be operating in-person for classes, but we're looking to keep much of our department services, like tutoring, writing assistance, and even potentially some academic coaching/counseling online. Have you created department guidelines or been given university guidelines on managing students walking into departments with questions or requests for meetings? Our spaces are relatively small so once a couple people are inside, we're trying to figure out how to manage additional walk-in's and situations like that.
Thanks in advance for any sharing. And, I'm happy to collect responses that aren't forwarded to the whole group. Just email me asking for the info [log in to unmask].
Academic Achievement Center
One Seton Hill Drive
Greensburg, PA 15601
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