We've been offering hybrid services since September. We created new online subcenters in TutorTrac and renamed our existing tutoring, writing, and coaching subcenters to indicate they are in person. All of our sessions are by appointment, and most of our
staff are doing both online and in-person sessions. That means most of our tutors, for instance, are assigned to both the Online Tutoring Center and the In-Person Tutoring Center. When they are creating their 1-on-1 availabilities in TutorTrac, we strongly
encourage them to select "ALL" as the subcenter; that way, those times appear in availability searches in both the online center
and the in-person center. We call these "flex" availabilities, and it essentially allows us to have our student clients (who typically schedule their own appointments) to choose whether they want to meet online or in person. We've also implemented
Redrock's Zoom plug-in to facilitate students joining online sessions (by clicking on their appointment in TutorTrac). There was a bit of a learning curve, but so far it's seemed to generally work well. I'm happy to chat more privately if you want!
Bruce Epps, M.A.
he | him | his
Director of Academic Success
Blackmore Library 211
1 College and Main
Columbus, Ohio 43209-2394
CRLA Level 1 Certified Program