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All, I am the only full-time employee running a tutorial center at a public open-access institution that has a limited number of bachelor degrees offered. Our center offers multiple subject area tutoring both face-to-face and online. We have both appointments and drop-ins. My college instituted an early alert program about 1 ½ years ago through Navigate that opens a case with the tutorial center when students are flagged at-risk of failing. When cases are opened, I create a campaign that generates a quicklink for making an appointment in Navigate, as well as generates an email to the students about tutoring services. I then assign the cases out to my part-time tutors (at the current time we are short-handed with only 21 tutors). The tutors are to immediately generate a personalized email to each student telling them again about our tutoring services. After a week with no response from the student, the tutor then sends a text message to the student through Navigate. I have been tasked by my AVP to find a way to increase the student response from these early alert cases. I would like to know if any of you are currently involved in early alert interventions, and what practices you may be using for these interventions. Thanks, Nea Martin [log in to unmask]<mailto:[log in to unmask]> Tutorial Services Supervisor Cartersville Office Phone: 678-872-8460 Floyd Office Phone: 706-204-2102 [Thrive for email signature]<https://urldefense.proofpoint.com/v2/url?u=https-3A__sites.highlands.edu_student-2Dsupport-2Dservices_thrive-2Dghc_&d=DwIFAw&c=sJ6xIWYx-zLMB3EPkvcnVg&r=tkAACBgX69zH9b8QGasKbhgWu8w0Arh-QhL0xf_Y95k&m=IlxLS6mIX0PDGzEqLEJ0gAdmWTOeuIxCdCnpZPQiO_N_CBmail2APE6iZzsQuJp-&s=BHtMvqu1QFFFzb6OjEm68nVk7KC2xw6OE3dw38rbTAE&e= > ~~~~~~~~~~~~~~~ To access the LRNASST-L archives or User Guide, or to change your subscription options (including subscribe/unsubscribe), point your web browser to http://www.lists.ufl.edu/archives/lrnasst-l.html Contact the owner of the listserv regarding questions: Rob Bailey ([log in to unmask])