All,

 

I am the only full-time employee running a tutorial center at a public open-access institution that has a limited number of bachelor degrees offered.  Our center offers multiple subject area tutoring both face-to-face and online.  We have both appointments and drop-ins.  My college instituted an early alert program about 1 years ago through Navigate that opens a case with the tutorial center when students are flagged at-risk of failing.  When cases are opened, I create a campaign that generates a quicklink for making an appointment in Navigate, as well as generates an email to the students about tutoring services.  I then assign the cases out to my part-time tutors (at the current time we are short-handed with only 21 tutors).  The tutors are to immediately generate a personalized email to each student telling them again about our tutoring services. After a week with no response from the student, the tutor then sends a text message to the student through Navigate.  I have been tasked by my AVP to find a way to increase the student response from these early alert cases.  I would like to know if any of you are currently involved in early alert interventions, and what practices you may be using for these interventions.

 

Thanks,

 

Nea Martin

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Tutorial Services Supervisor

Cartersville Office Phone: 678-872-8460

Floyd Office Phone: 706-204-2102

 

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