Dear colleagues: It appears that there may have been a transmission problem with three messages I sent on Friday, May 26th. Although I received confirmation that they had been successfully distributed, I found messages from the mail daemon that there was a transmission problem. Please excuse me if this is a duplication of a message you already received. ---------- Forwarded message ---------- Date: Fri, 26 May 1995 12:30:54 -0400 (EDT) From: Georgine Materniak <[log in to unmask]> To: Open Forum for Learning Assistance Professionals <[log in to unmask]> Subject: Fifth of Thirteen Sections of CAS Standards Learning Assistance Programs Below is the fifth of thirteen sections of the CAS Standards and Guidelines for Learning Assistance Programs. Background information about the document can be found in a previous message dated 5-18-95. This section, HUMAN RESOURCES, differs from the first two sections in that the general standards are incorporated into the text instead of appearing separately at the beginning of the document. Instead, the general standards appear in CAPS. We invite you to comment on any or all of the thirteen sections that will eventually appear on learnasst. We ask that you e-mail your responses within the next few weeks. If you prefer to send hard copy, you may do that also. Sincerely, Martha Maxwell and Georgine Materniak respond to [log in to unmask] or mail to Georgine Materniak University of Pittsburgh Learning Skills Center 311 William Pitt Union Pittsburgh, PA 15260 BEGIN SECTION FIVE: HUMAN RESOURCES V. HUMAN RESOURCES FOR LEARNING ASSISTANCE PROGRAMS EACH Learning Assistance PROGRAM MUST BE STAFFED ADEQUATELY BY INDIVIDUALS QUALIFIED TO ACCOMPLISH ITS MISSION AND GOALS. The size, scope, and role of the staff are determined by the mission of the Learning Assistance Program and the student population it serves. Staff-to-student ratios, therefore, must be based on factors such as: - the types and extent of programs and service offered; - the range of learning needs of the student population served; - institutional commitment to special populations of students, such as culturally and ethnically diverse students, international and English-as-a Second language students, student athletes, returning students, and students with physical and learning disabilities; - institutional priorities and requirement for specific academic disciplines; and - the number of contact and instructional hours necessary to properly assist students. Learning Assistance PROGRAMS AND SERVICES MUST ESTABLISH PROCEDURES FOR STAFF SELECTION, TRAINING, AND EVALUATION; SET EXPECTATIONS FOR SUPERVISION, AND PROVIDE APPROPRIATE PROFESSIONAL DEVELOPMENT OPPORTUNITIES. If joint appointments are employed to supplement staff, the individuals must be committed to the mission, philosophy, goals, and priorities of the Learning Assistance Program as well as possess the necessary expertise for assigned responsibilities. Adequate time and financial support should be allocated for professional development activities. Staff are encouraged to conduct research and to publish professional papers to contribute to the knowledge and practice of the profession. Staff are also encouraged to attend, present conference programs, and to participate in committees at professional conferences and workshops. PROFESSIONAL STAFF MEMBERS MUST HOLD AN EARNED GRADUATE DEGREE IN A FIELD RELEVANT TO THE Learning Assistance POSITION DESCRIPTION OR MUST POSSESS AN APPROPRIATE COMBINATION OF EDUCATION AND EXPERIENCE. The director should have an earned graduate degree in a relevant discipline and professional experience in Learning Assistance Program design, instruction, and administration. Professional staff should have earned degrees from relevant disciplines such as reading, English, mathematics, student personnel/development, guidance and counseling, psychology, or education. Learning assistance professionals must possess knowledge and expertise in learning theory and in teaching and assessing the particular strategies and content for which they are responsible. In addition, they must be aware of the unique characteristics and needs of the various populations they assist. The functions and roles of Learning Assistance Program professional staff are multi-disciplinary and combine expertise and knowledge from various fields. Expertise to instruct a variety of learning strategies and to employ a variety of pedagogical styles enriches opportunities for collaboration and adjunct programming within the Learning Assistance Program and with faculty across the curriculum. Courses of study and internship experiences applicable to this multi-disciplinary profession include but are not limited to: - content-specific coursework that includes theories, strategies, and assessment of reading,writing, and mathematics - applying learning strategies across the curriculum - learning disabilities and special education - design and implementation of workshops in areas such as time management, stress management, and anxiety reduction - English as a second language - adult development and adult learning - history and philosophy of learning assistance - cognitive psychology including cognitive processes, memory, critical thinking and problem solving - testing, measurement, and evaluation - research methodology - organization, administration, and management in higher education - instructional technology and computer-assisted instruction - instructional design, development, methodologies - curriculum design and development - counseling, guidance, and advising - group leadership, dynamics, and processes - human relations training - state and federal regulations applicable to programs, services, and clients of Learning Assistance Programs. Learning Assistance Program professional staff should be competent and experienced in: - written and oral communication skills; - working with college and adult learners, faculty, and administrators; - working in a culturally and academically diverse setting - collaborating with academic and student affairs units; - college teaching; - designing and implementing instructional strategies including collaborative learning, cooperative learning, and reciprocal teaching; - training, supervising, and mentoring paraprofessionals and preprofessionals; and - identifying and establishing lines of communication for student referral to other institutional units. Other abilities and expertise that are valuable in the execution of the duties of professional staff include: counseling and advising techniques to respond appropriately and holistically to the needs student report; experience in training, supervising, and mentoring paraprofessionals and preprofessionals; and consultation and negotiation skills for interacting and collaborating with colleagues throughout the campus community. DEGREE OR CREDENTIAL SEEKING INTERNS OR OTHERS IN TRAINING MUST BE QUALIFIED BY ENROLLMENT IN AN APPROPRIATE FIELD OF STUDY AND RELEVANT EXPERIENCE. THESE INDIVIDUALS MUST BE TRAINED AND SUPERVISED ADEQUATELY BY PROFESSIONAL STAFF MEMBERS. The Learning Assistance Program must be informed of the policies and procedures to be followed for internships and practica as required by the student's academic department. The roles and responsibilities of the Learning Assistance Center and those of the academic department are clearly defined and understood by participating staff, faculty, and the student. Learning Assistance Program STUDENT EMPLOYEES AND VOLUNTEERS MUST BE CAREFULLY SELECTED, TRAINED, SUPERVISED, AND EVALUATED. WHEN THEIR KNOWLEDGE AND SKILLS ARE NOT ADEQUATE FOR PARTICULAR SITUATIONS, THEY MUST REFER STUDENTS AND OTHERS IN NEED OF ASSISTANCE TO QUALIFIED PROFESSIONAL STAFF. Learning Assistance Program paraprofessional staff can be undergraduate or graduate students. Adequate training and supervision are essential and required. Paraprofessional staff or graduate students may perform professional duties if properly trained and supervised by professional staff. Professional organizations are valuable resources for information for creating and implementing successful paraprofessional programs within Learning Assistance Programs. The National Association of Developmental Education (NADE) Self-Evaluation Guides can serve as a framework for developing all components of a tutorial program. The tutor training criteria recommended in the Tutor Certification Program Guidelines of the College Reading and Learning Association (CRLA) is a comprehensive list of training topics and agendas that need to be addressed. EACH ORGANIZATIONAL UNIT MUST HAVE SECRETARIAL AND TECHNICAL STAFF ADEQUATE TO ACCOMPLISH ITS MISSION. SUCH STAFF MUST BE TECHNOLOGICALLY PROFICIENT TO PERFORM ACTIVITIES INCLUDING RECEPTION DUTIES, OFFICE EQUIPMENT OPERATION, RECORDS MAINTENANCE, AND MAIL HANDLING. The secretarial and technical staff of Learning Assistance Programs must be knowledgeable of and sensitive to the concerns, needs, and characteristics of the program's clients. Secretarial and technical staff are updated on changes in programs, services, policies and procedures in order to expedite smooth and efficient assistance to clients. Staff development workshops in assertiveness, effective communication, conflict resolution, and in handling confidential information is beneficial. APPROPRIATE SALARY LEVELS AND FRINGE BENEFITS FOR ALL STAFF MEMBERS MUST BE COMMENSURATE WITH THOSE FOR COMPARABLE POSITIONS WITHIN THE INSTITUTION, IN SIMILAR INSTITUTIONS, AND IN THE RELEVANT GEOGRAPHIC AREA. TO REFLECT THE DIVERSITY OF THE STUDENT POPULATION, TO ENSURE THE EXISTENCE OF READILY IDENTIFIABLE ROLE MODELS FOR STUDENTS AND TO ENRICH THE CAMPUS COMMUNITY, the Learning Assistance Program MUST INTENTIONALLY EMPLOY A DIVERSE STAFF. AFFIRMATIVE ACTION MUST OCCUR IN HIRING AND PROMOTION PRACTICES AS REQUIRED TO ENSURE DIVERSE STAFFING PROFILES. END HUMAN RESOURCES SECTION. CAS LEARNING ASSISTANCE PROGRAM STANDARDS AND GUIDELINES HUMAN RESOURCES SECTION RATING OF REVISION DRAFT Using a scale from 1 (do not agree) to 5 (agree), please rank the Human Resources Section. 1. This section addresses the essential elements of the topic. 2. This section is comprehensive in addressing the topic. 3. Choice and usage of terminology is appropriate. 4. Language is easy to comprehend. 5. This section could be useful for the intended purposes of: - Measuring of program and services effectiveness. - Designs for program and service development and assessment. - Criteria for institutional self-studies and preparation for accreditation. - Opportunities for staff development. - Directions for student learning and development. - Frameworks for accountability. 6. This section of the document reflects the major concepts, beliefs, and practices of HUMAN RESOURCES for a learning assistance program. 7. Have you ever used the original version of the CAS Standards and Guidelines for Learning Assistance Programs? Yes or no? If "yes", please let us know for what purpose you used it and if it was useful for that purpose. Please add your specific comments, suggestions, ideas. Thank you for your participation. 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