Linnae, attached find the general policies and guidelines for student employees of the Teaching Center at UF. While not all inclusive, we address several of the topics you mentioned. Winnie ~~~~~~~~~~~~~ Sorry you had trouble reading the file. I will try sending my message another way. See the end of this email. Winnie >The ethics shared thus far are helpful in communicating some of the loftier >goals of tutoring, but I'm wondering if anyone has developed written standards >that address some of the problems we've encountered down here in the >trenches. For example, not hitting on female students or getting too warm >and cozy around the tutoring table (respecting personal space) or not >getting too cliquish (sp.) toward the end of the year and excluding other >tutors or students who come in seeking assistance, or not gossiping about >one another, or separating personal resentments/issues from professional >working relationships, or what is appropriate to peruse on the Internet while >waiting for clients to come into the learning center, or, last but by no >means least, setting a smoking policy that allows for those hooked to maintain >an adequate nicotine level without using up too much of their work time. >I'd like to develop a code of conduct for our tutors that addresses these >and other similar issues, so if anyone has already done so, please share. >Linnae Clinton > III. GENERAL POLICIES AND GUIDELINES General Policies and Guidelines for Student Employees of The OIR Teaching Center The Teaching Center's first mission is to serve students and the policies described below are designed to help us maintain a high level of performance and professionalism in our service. For instance, policies regarding such areas as punctuality and attendance are meant to help us insure that assistance is available to students when they need it. We also feel that these policies are valuable to you as student employees. Not only do they help to clarify job performance expectations here at the Teaching Center, but they may also serve as a set of guidelines for your professional development as you prepare for a position in your chosen career. Even so, these policies are not meant to be a rigid set of rules. As your supervisors, we realize that there are sometimes instances in which exceptions to these policies should be made. We encourage you to consult with your individual supervisor in such instances. Commitment - When accepting a position at the Teaching Center you are asked to carefully consider your academic load and personal time needs. Since we are concerned with providing our student clients with consistent and continuous support over the course of each academic term, it is essential that you be willing to give the Teaching Center a full term commitment. This means that you should not automatically accept a position if you feel that your academic load may prevent you from keeping the job the entire term. Instead, openly discuss the possibility with your supervisor so that, together, you can reach a decision that is best for both you and the Teaching Center. Likewise, it is important that you be able to commit yourself to a particular number of hours and schedule of work at the beginning of the term and you should not accept more work hours than you can reasonably handle in relationship to your academic load and personal needs. You are reminded that student employees are usually required to work during mid-terms and dead week as these are often times when students are most in need of help. If, at the start of a new term, you are hired to work during a particular set of hours, we ask that you make every effort to keep those hours open for work as you drop and add classes. Again this helps us to arrange the best possible schedule for both the students and the student-employee staff as a whole. If your schedule is drastically changed after going through add/drop, there is a possibility we will be unable to hire you because your available time will not be suitable for the Center. For ease of scheduling, we also ask that you arrange to work in two-hour blocks. Should you find yourself experiencing problems with your schedule or anticipate having to resign, please talk with your supervisor immediately. Except in emergencies, you should try to give at least a two-week notice before resigning and a one-week notice before making major schedule changes. If you can talk with your supervisor about the situation even earlier, it would be greatly appreciated. We want to help you make the decision that is best for you but we also want to insure that we maintain a high level of service for our students. By keeping us informed of your needs and giving us time to adequately prepare and make schedule adjustments, we are better able to do both. Attendance - You are expected to adhere to your regularly-scheduled work hours. If you would like to request an excused absence from work, please notify your supervisor at least two full working days in advance of the anticipated absence. Approval of an excused absence is left to the discretion of your supervisor and is generally dependent upon both the reason for the absence and the scheduling needs of the Center. Student employees are routinely excused only for job interviews or test conflicts but other absences may be excused if you make your request early. In an emergency, you should contact both the secretary and your supervisor to apprise them of your absence and the reason for your absence. If your supervisor is not available, please leave a message for him/her. Punctuality - You are encouraged to arrive to work and meetings punctually. If you anticipate being late, please notify the secretary and your supervisor, giving them some idea of when you plan to arrive. If your supervisor is not available, please leave a message for him/her. Time Card Procedure - You are required to punch a time card when reporting to and leaving work since pay is based on the hours reported on the time card. Time is recorded on time cards according to pay period weeks (Thursday to Thursday). The time clock keeps time by minute and time will be rounded to the closest quarter hour on a weekly basis. - Unless you have been asked to clock in early, punch the time card only at the time you are scheduled to begin work. Punch the time card again before leaving the Teaching Center. - Sometimes the time clock lags behind the wall clock by a few minutes. If you are not sure the time clock has changed, test it by punching the sample card that usually sits by the time clock. - Should you forget to punch the time clock, ask either the secretary or your coordinator to write the time on the card for you. Please do not write on the card yourself. - You are the only person who is allowed to punch your time card. Please do not ask other employees to clock in or out for you. Meetings - You are expected to attend and actively participate in regularly scheduled staff meetings and development sessions. Notices for all meetings will be posted on the bulletin board by the time clock at least three working days in advance of a meeting. It is your responsibility to check the bulletin board daily for announcements. To request an absence from a meeting, you should see your supervisor at least two working days in advance of the anticipated absence. Dress - Because you are working in close proximity to students, you are encouraged to be conscientious about your personal hygiene and appearance. You are asked to dress neatly and modestly during work hours. In general, midriffs, tattered or excessively tight jeans, open shirts, low cut blouses and shorts that are higher than knee length are not acceptable articles of dress. Employee/Student Relationship - As a student employee, you are expected to maintain a professional manner with students you are working with inside the Teaching Center. This means that you should treat all students equally and that you should show no favoritism to those students that you may know on a more personal level. While your attitude toward students should be positive and friendly, your approach should be professional and sex-neutral. A copy of Policy on Sexual Harassment for all University of Florida students will be kept in each supervisors office for your perusal. You should refrain from giving students your home phone number and address (this protects you from being bothered by students calling for help at your home) and you should not make arrangements to work with students outside of your regularly-scheduled hours. In general, you are discouraged from dating those students whom you are tutoring. Should a close personal friend or your boy/girl-friend require tutoring help, they are welcome to visit the Teaching Center for assistance. However, if another employee is available who can assist that person, we encourage you to direct him/her to that person. If you are the only person who is able to help that student, we ask that you maintain a professional manner while working with that student and that you show him/her no favoritism. Private Paid Tutoring - Student employees are not to tutor privately as this generally would be a conflict of interest. However, in rare instances, special outside tutoring cases may be approved because of special circumstances (e.g. A person coming for free tutoring is dominating the tutoring sessions and/or needs more individualized attention than can be given through the regularly-scheduled hours). Before accepting an outside tutoring role, student employees must discuss the situation with his/her supervisor. Exceptions may be made depending upon the student needing tutoring, the nature of his/her problem and the effect it may have on your work schedule. Professionalism - You are encouraged to maintain a positive and professional attitude while in the Teaching Center. The atmosphere of the lobby and tutoring areas should be relaxed but quiet--conducive to studying and testing. Since many students see you as a role model, you are discouraged from talking negatively about your professors or classes either with students or in the lobby areas. In addition, you should be sensitive to the attitudes and opinions of other students and employees in your choice of language, jokes, etc. Finally, we ask that you refrain from discussing students or other employees while in the lobby areas. Confidentiality regarding students' identity, grades and progress is of utmost importance in maintaining an atmosphere of trust in the Teaching Center. Information and/or concerns about students or other employees should be shared only in the privacy of your supervisor's office or in the appropriate context of a meeting. Employee/Supervision Communication - You are encouraged to work with your supervisor in maintaining an open and positive relationship with each other. Feel free to talk openly with your supervisor about your needs and concerns both as an employee and as a student. In addition, you should keep your supervisor regularly apprised of your progress with students and the course of your work. For your ease in arranging times to meet individually with your supervisor, a copy of each supervisor's schedule is available at the front desk. Often your supervisor may leave messages for you in your box or for the staff as a whole on the bulletin boards in each Center or by the time clock. You should check both your box and the bulletin boards daily and respond to messages promptly. Messages for your supervisor may be left in his/her box or on his/her office door. Phone messages may be relayed through the front desk. Phone Use - You may use the office phone if need be; however, we ask you to keep calls short so that these business phone lines are not tied up. Phones are available in the Broward Lobby for social calls. Also, please use the 392-6769 extension. The telephone in the S.E. Broward Math Center is to be used only as an office "intercom". Food and Drink - Food and drink are not allowed in the tutoring rooms. Please help us discourage tutees from eating in these areas. If your schedule necessitates it, you (not tutees) may eat in the test review area behind the front desk. Lunches may be stored in the refrigerator in the kitchen. A toaster oven and hot pot are available for your use. However, you are asked to supply your own food and drink and to clean up after using the kitchen.